Job Title: Customer Service Representative (CSR)

Experience: 0–2 Years

Employment Type: Full-Time

Job Summary

We are looking for a customer-focused and enthusiastic Customer Service Representative to handle customer inquiries, resolve issues, and provide excellent customer support. The ideal candidate should have strong communication skills, a positive attitude, and the ability to manage customer interactions professionally.

Key Responsibilities

- Handle customer inquiries through phone calls, emails, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues promptly and professionally.
- Maintain customer records and update information in the CRM or relevant systems.
- Follow up with customers to ensure their concerns are resolved.
- Escalate complex issues to the appropriate department when necessary.
- Meet customer service quality standards and performance targets.
- Maintain a professional and customer-friendly approach in all interactions.
- Collaborate with internal teams to improve customer satisfaction.
- Prepare reports on customer interactions,



complaints, and resolutions.

Required Qualifications
- Any graduate or undergraduate with relevant communication skills.
- Freshers and candidates with up to 2 years of experience may apply.
- Excellent verbal and written communication skills in English.
- Basic computer knowledge and familiarity with MS Office.
- Good listening, problem-solving, and interpersonal skills.
- Ability to handle multiple customer requests efficiently.
- Willingness to work in rotational shifts, if required.

Preferred Skills
- Customer handling and relationship management.
- Conflict resolution and complaint management.
- Time management and attention to detail.
- Familiarity with CRM tools and customer support platforms.
- Ability to work independently and as part of a team.

What We Offer
- Competitive salary based on experience and skills.
- Training and development opportunities.
- Supportive and collaborative work environment.
- Opportunities for growth opportunities.

📌 Customer Service Representative (India)
🏢 Jenvyqo
📍 India