- About the Role : We are looking for a dynamic and client-focused Client Servicing professional to manage relationships with clients and ensure the smooth planning and execution of events. The role involves understanding client requirements, coordinating with internal teams and vendors, managing timelines and budgets, and ensuring high-quality event delivery. The ideal candidate should have excellent communication and coordination skills, robust ownership, and the ability to manage multiple projects in a fast-paced event environment.

Key Responsibilities

- Act as the primary point of contact for clients and maintain strong, long-term relationships.
- Understand client briefs, objectives, budgets, and expectations and translate them into actionable requirements for internal teams.
- Develop event briefs and coordinate with creative, production, operations, and business development teams.
- Prepare and share proposals, presentations, quotations, event concepts, and project updates with clients.
- Coordinate end-to-end event execution, from initial briefing and planning to on-ground delivery and post-event closure.
- Manage project timelines, deliverables, budgets, and client approvals.
- Coordinate with vendors, production partners, hotels, venues, travel partners, and other stakeholders as required.
- Conduct regular client meetings and provide timely updates on project progress.
- Handle client feedback, queries, changes, and escalations professionally.
- Ensure all deliverables are aligned with the approved scope, timelines, and quality standards.




- Work closely with the operations and production teams during event execution to ensure seamless delivery.
- Track project costs and coordinate with the finance team for quotations, billing, and payment follow-ups.
- Prepare post-event reports, feedback, and documentation.
- Identify opportunities to upsell or generate additional business from existing clients.
- Ensure excellent client experience throughout the project lifecycle.

Required Skills

- Excellent verbal and written communication skills.
- Strong client management and relationship-building skills.
- Good presentation and negotiation abilities.
- Strong project management and coordination skills.
- Ability to multitask and manage multiple events simultaneously.
- Strong attention to detail and problem-solving ability.
- Ability to work under pressure and meet tight deadlines.
- Good knowledge of MS Office, PowerPoint, Excel, and Google Workspace.
- Willingness to travel and work flexible hours, including weekends, depending on event requirements.

Preferred Background

- Experience in an event agency, experiential marketing agency, advertising agency, MICE company, or similar industry.
- Experience handling corporate events, conferences, exhibitions, brand activations, offsites, or MICE projects.
- Existing experience in managing corporate clients will be an added advantage.

Key Performance Indicators (KPIs)

- Client satisfaction and retention.
- Timely and successful execution of projects.
- Project profitability and budget adherence.
- Quality of event delivery.
- Effective coordination with internal and external stakeholders

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- Repeat business and opportunities generated from existing clients.

📌 Client Servicing Manager (Gurugram)
🏢 Alpha Events u0026 Concepts
📍 Gurugram