Location: Vadodara, Gujarat

Experience: 1–3 Years

Job Overview

We are looking for a proactive, communicative Client Success Executive – Social Media & Client Management to manage client communication, social media activities, content coordination, and day-to-day account needs.

Candidates with experience in Social Media Management or Digital Marketing who want to move into Client Servicing/Account Management are also welcome.

Key Responsibilities

- Act as the primary point of contact for assigned clients.
- Understand client requirements and maintain professional client relationships.
- Coordinate with internal teams to ensure timely completion of client requirements.
- Manage and monitor clients' social media accounts and online presence.
- Assist in planning and executing social media strategies and content plans.
- Coordinate content calendars, posts, creatives, campaigns, and client approvals.
- Communicate campaign updates, timelines, deliverables, and feedback to clients.
- Follow up with internal teams on pending tasks and deliverables.
- Track basic social media performance and prepare reports.
- Handle day-to-day communication through calls, emails, WhatsApp, and meetings.
- Maintain records of client requirements, discussions, approvals, and deliverables.
- Support Account Managers/Management in client servicing and account-related activities.
- Identify opportunities to improve client engagement and campaign performance.

Requirements

- 1–3 years of experience in Social Media Management, Digital Marketing, Client Servicing, Account Coordination, Account Management, or related fields.
- Hands-on experience with social media platforms such as Instagram, Facebook, LinkedIn, etc.
- Good understanding of social media content, engagement,



and basic digital marketing concepts.
- Solid verbal and written communication skills.
- Confident in communicating with clients and understanding their requirements.
- Strong coordination, follow-up, and organizational skills.
- Ability to manage multiple clients, tasks, and deadlines.
- Good knowledge of MS Office / Google Workspace.
- Proactive and problem-solving approach.

Preferred Skills

- Experience working with a digital marketing agency or handling multiple client accounts.
- Experience managing social media content calendars.
- Basic knowledge of social media analytics and reporting.
- Familiarity with Canva, Meta Business Suite, social media scheduling tools, or similar platforms.
- Experience coordinating with designers, content writers, performance marketers, or other digital marketing teams.

Skills: key account management,linkedin advertising,key account relations,client requirements,key client relationships,client co-ordination,facebook,customer relationship management (crm),social media monitoring,customer success technology,client server technologies,social media outreach,client portfolio management,client relationships strengthening,key account relationship building,client follow-up,marketing agency,client fulfillment,social media management,customer acquisition,customer success management,linkedin ads,customer success planning,key account handling,marketing strategy,enterprise account management,client services,account management,client relationship management,manage client expectations,new account management,key account relationships,customer success tools,key account acquisition & retention,digital marketing experience,client accounts,client management,key account development,key account growth,customer success metrics,territory account management

📌 Client Success Executive – Social Media & Client Management (Vadodara)
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📍 Vadodara