We are looking for a proactive and customer-focused Account Executive to manage end-to-end customer coordination and support the delivery team in ensuring a seamless client experience. The ideal candidate should possess excellent communication, coordination, and organizational skills, with the ability to manage multiple stakeholders and operational activities.
Key Responsibilities
Customer Coordination (End-to-End)
- Act as the primary point of contact between customers, recruiters, delivery teams, and internal stakeholders.
- Coordinate interview scheduling, feedback collection, onboarding, and ongoing customer communication.
- Ensure timely resolution of customer queries and operational issues.
Customer Satisfaction (CSAT)
- Build and maintain solid customer relationships.
- Ensure high customer satisfaction by providing prompt and effective support.
- Track customer feedback and work with internal teams to improve service quality.
Timesheet Management
- Track, validate,
and follow up on consultants' weekly/monthly timesheets.
- Coordinate with customers and consultants for approvals.
- Ensure timely submission for payroll and invoicing processes.
Operational Coordination
- Maintain accurate records of customer interactions and consultant status.
- Prepare reports and dashboards for management as required.
- Support SOW, onboarding documentation, and operational activities.
Candidate Requirements
- 1-3 years of experience in Account Coordination, Customer Success, PMO, HR Operations, or IT Services.
- Excellent verbal and written communication skills.
- Strong stakeholder management and follow-up skills.
- Good knowledge of MS Excel, PowerPoint, and Microsoft Office.
- Ability to manage multiple priorities in a fast-paced environment.
- Proven focus on customer satisfaction (CSAT).
- Experience managing consultant/customer timesheets.