We are seeking a detail-oriented BPO Call Auditor to join our team in Haryana. The ideal candidate will be responsible for monitoring and auditing calls to ensure compliance with company policies and quality standards. This role is crucial in maintaining the integrity of our customer service operations and enhancing the overall customer experience.

Key Responsibilities

- Conduct regular audits of call recordings to assess adherence to quality standards and compliance with company policies.
- Provide constructive feedback to agents based on audit findings to improve performance and service delivery.
- Collaborate with team leaders and management to identify training needs and areas for improvement.
- Prepare detailed reports on audit findings and present them to management for review.




- Stay updated on industry best practices and regulatory requirements related to call monitoring and auditing.

Required Skills

- Strong understanding of call auditing and monitoring processes in a BPO environment.
- Excellent analytical skills with attention to detail.
- Ability to provide clear and actionable feedback.
- Strong communication skills, both verbal and written.
- Proficiency in using call monitoring software and tools. If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting prospect to contribute to our team's success.

This job is provided by Shine.com

📌 BPO Call Auditor (Gurugram)
🏢 Sharda Consultancy Services
📍 Gurugram