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Job Title: Associate / Senior Associate – Transaction Processing (Insurance Voice Process)

Location: Kochi, Kerala

Work Mode: Work from Office

Shift: US Rotational Night Shifts

Process: Insurance – Benefits Support (Voice)

Employment Type: Full time

Salary Package:

- L1 – Tenured Associate: ₹2.9 – ₹4 LPA
- L2 – Tenured Senior Associate: ₹4 – ₹6 LPA

Salary depends on relevant experience, previous CTC, interview performance, and supporting documents.

Key Responsibilities:

- Handle insurance benefits administration and claims support activities.
- Coordinate with healthcare providers and stakeholders.
- Review claim documentation and resolve discrepancies.
- Manage follow-ups and ensure timely case resolution.
- Maintain accurate records and meet quality and SLA targets.
- Handle complex cases and support process improvements.

Eligibility Criteria:

- Graduation / UG mandatory.
- Experience in insurance, healthcare, claims processing,



disability/leave administration, or related contact center operations.
- Prior voice-process experience required.
- Excellent English communication skills (B2 level).
- Strong documentation and problem-solving skills.
- Knowledge of productivity, quality, and SLA metrics.
- Willingness to work in US rotational night shifts.

⚡ Immediate Joiners Preferred! ? Apply Now!Interested candidates can send their updated resumes to:

? Email: [email protected]

? HR Contact – Jackson: +91 (phone hidden)

? Email Subject: Application for Associate / Senior Associate – Insurance Voice Process – Kochi

? Referrals are highly appreciated!

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📌 Associate / Senior Associate – Transaction Processing (Insurance Voice Process) | Kochi
🏢 Trinity SkillWorks Private
📍 Kochi