Company Description Kofi Kafi is a fast-growing, bootstrapped coffee chain rooted in New Delhi, focused on redefining how coffee is experienced in India. The brand is driven by a vision to make quality coffee more accessible and affordable, tailored to diverse local preferences and requirements. Kofi Kafi aims to build a welcoming, community-centered environment where guests can enjoy consistent products and friendly service.

As an emerging brand, it offers team members the chance to contribute to something ambitious and expanding in the Indian coffee market.

Joining Kofi

Kafi means being part of an energetic, mission-led company at an early and impactful stage of its growth.

Role Description The Area Manager role at Kofi Kafi is a full-time, on-site position based in Delhi, India, overseeing multiple outlets within the assigned region. This role involves managing day-to-day store operations, including staffing, inventory control, service quality, and adherence to brand standards.

The Area

Manager monitors sales performance, implements local marketing initiatives, and identifies growth opportunities to improve revenue and customer satisfaction.

Responsibilities include coaching and developing store teams, conducting regular site visits, resolving operational issues,



and ensuring compliance with safety and hygiene guidelines. The role also requires close collaboration with leadership to provide performance reports, support new store openings, and maintain a strong, consistent customer experience across all locations.

Qualifications

- Solid leadership and team management skills, with experience supervising multiple retail or food service locations.
- Operational management abilities, including inventory oversight, scheduling, process optimization, and quality control.
- Customer service and relationship management skills, with a focus on delivering consistent, guest-centered experiences.
- Basic business and financial acumen, including comfort with sales targets, budgeting, and performance metrics.
- Effective communication and interpersonal skills, with the ability to collaborate across levels and resolve conflicts constructively.
- Experience in the café, quick service restaurant, or hospitality industry is highly preferred.
- Ability to work on-site in Delhi with frequent travel between outlets; flexible to work shifts, weekends, and peak hours as needed.
- Bachelor’s degree in Business, Hospitality, Management, or a related field is an advantage; equivalent experience will be considered.

📌 Area Manager (Delhi)
🏢 Kofi Kafi
📍 Delhi