About the Role

Manage customer collections and dispute follow-up across wholesale, e-commerce, online marketplaces and payment platforms spanning the US, Canada, UK, Cyprus, Australia, Mexico and Brazil. Based in Gurugram on a US shift, the role focuses on recovering overdue invoices, maintaining chargeback and proof-of-delivery records, routing customer queries to the right internal teams, and supporting the wider AR team with accurate, timely reporting.

Department: Finance & Accounts

Reports to: Financial Controller

Location: Udyog Vihar Phase 5, Gurugram

Grade: Associate

Experience: 2-4 years

Shift: US Shift

Key Responsibilities

1. Customer Collections - Follow up with customers on overdue invoices by email and phone; send statements and reminders, secure firm payment dates, and maintain a collection log.
2. Multi-Country, Multi-Channel Coverage - Handle collections across wholesale, e-commerce, online marketplaces and payment platforms in the US, Canada, UK, Cyprus, Australia, Mexico and Brazil.
3. Resolving Customer Queries Internally - Log customer queries and disputes and route each to the right team (operations, logistics, sales or customer service); follow up until resolved and respond to the customer on time.
4.



Chargeback Records - Maintain one central record of chargebacks and deductions from every channel; file disputes with supporting evidence and reconcile to the accounts each month.
5. Proof-of-Delivery Records - Maintain a delivery-proof library for every market, each record linked to its invoice and shipment; chase missing proof so it is ready for disputes and audits.
6. Working with the AR Team & Reporting - Work daily with the AR team on payments, deductions and matching items, covering for colleagues when needed; send weekly collection updates and monthly reports on open issues.

Eligibility & Requirements Education: Commerce or Finance graduate (B.Com / M.Com or equivalent)

Experience: 2-4 years in collections or accounts receivable; experience with international customers preferred

Technical Skills: Robust MS Excel; ERP or customer-portal experience

Soft Skills: Fluent English - written and verbal; willing to work US shift from the office; detail-oriented and persistent in follow-up To apply, write to [email protected]

Maxima Apparel - Finance & Accounts

📌 AR Collection Associate (Gurugram)
🏢 Maxima Apparel
📍 Gurugram