Job Role – Tele Sales Advisor

Company: UrbanCraft Properties Pvt. Ltd.

Location: Berahmpur/Bhubaneswar, Odisha

Employment Type: Full time

Department: Sales & Marketing

Position Overview

UrbanCraft Properties Pvt. Ltd. is looking for enthusiastic, customer-focused, and target-driven Tele Sales Advisors to join our Sales team. The ideal candidate will be responsible for generating qualified leads, handling customer enquiries, promoting real estate projects, scheduling site visits, and supporting the sales team in achieving business targets. This role requires excellent communication, persuasive selling skills, and a customer-centric approach.

Key Responsibilities

1. Lead Generation & Customer Outreach

· Make outbound calls to prospective customers using company-provided leads and databases.

· Generate qualified leads for residential, commercial, and plotted development projects.

· Identify customer requirements and assess their property investment needs.

· Build and maintain a strong pipeline of prospective customers.

2. Customer Enquiry Management

· Handle inbound enquiries received through phone calls, websites, social media, and digital marketing campaigns.

· Provide accurate information regarding project locations, pricing, amenities, payment plans, and ongoing offers.

· Address customer queries professionally and build confidence in the company's offerings.

3. Appointment & Site Visit Coordination

· Schedule appointments between prospective customers and the sales team.

· Coordinate property site visits and follow up with customers to ensure attendance.

· Confirm appointments and maintain proper scheduling records.

4. Follow-up & Lead Nurturing

· Conduct regular follow-ups with interested prospects to maintain engagement.

· Track customer interactions and move leads through the sales funnel.

· Re-engage inactive leads and encourage conversions through timely communication.

5. CRM & Reporting

· Update customer details, call records, follow-up status,



and lead progress in the CRM system.

· Maintain daily call logs and activity reports.

· Prepare weekly and monthly reports on lead generation, conversions, and follow-up performance.

· Ensure data accuracy and timely reporting.

6. Sales Team Coordination

· Coordinate closely with Property Advisors and the Sales Team to ensure smooth lead handover.

· Share customer feedback and market insights to improve sales strategies.

· Support promotional campaigns, project launches, and marketing activities when required.

Required Qualifications

· Graduate in any discipline; candidates with 10+2 qualification and excellent communication skills may also apply.

· Freshers are encouraged to apply.

· Prior experience in telesales, customer service, telemarketing, real estate sales, or BPO will be an added advantage.

· Basic computer knowledge and familiarity with MS Office.

Required Skills

· Excellent Verbal Communication

· Persuasion & Negotiation Skills

· Customer Relationship Management (CRM)

· Lead Generation & Conversion

· Customer Service Orientation

· Active Listening & Problem-Solving

· Time Management & Follow-up Skills

· Basic Computer & Data Entry Skills

· Ability to Work Under Targets

· Positive Attitude & Team Collaboration

Key Performance Indicators (KPIs)

· Outbound Calls Made per Day

· Qualified Leads Generated

· Appointments & Site Visits Scheduled

· Lead-to-Meeting Conversion Rate

· Follow-up Completion Rate

· Customer Satisfaction Score

· CRM Data Accuracy

· Monthly Target Achievement

Benefits

· Salary: Upto 15K per Month (Based on experience)

· Attractive Performance-Based Incentives

· Career Growth Opportunities

· Professional Work Environment

· Training & Skill Development

· Monthly Recognition & Rewards

· Employee Engagement Activities

How to Apply

Interested candidates may send their updated resume to:

Email: [email protected]

Phone: +91 (phone hidden)

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

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