Position Title: Intake Specialist

Days: Sunday - Thursday

Time: 9AM-5PM EST

This is an entry-level, full-time position with a compensation of INR 40K-45K per month

Job Summary

We are seeking a compassionate and detail-oriented Intake Specialist to join our dedicated mental health team. As the first point of contact for new clients, you will play a vital role in creating a welcoming and supportive environment for individuals seeking behavioral health services.

In this role, you will conduct initial client screenings, gather essential demographic and clinical information, verify insurance coverage, and coordinate appointments with clinical staff. Your ability to communicate clearly, maintain confidentiality, and manage sensitive information with empathy will help ensure a smooth and respectful entry into care for every client.

Key Responsibilities

The position responsibilities are, but are not limited to:

- Provide a warm and professional first impression by greeting clients via phone, text, or virtual platforms.
- Respond promptly and courteously to incoming calls, texts, and emails, ensuring all inquiries are addressed with empathy and accuracy.
- Facilitate comprehensive intake assessments to gather demographic, clinical, and insurance information, ensuring readiness for clinical services.
- Create, update, and maintain accurate patient records and charts in accordance with HIPAA and organizational standards.




- Confirm medical insurance eligibility and benefits for each client prior to service delivery, and communicate coverage details as needed.
- Perform general clerical tasks including filing, copying, scanning, and distributing client documents securely and efficiently.
- Address client concerns or complaints with professionalism and compassion, escalating issues when appropriate to ensure resolution.
- Organize and prepare patient charts for clinical staff, ensuring all necessary documentation is complete and accessible.
- Adhere to all facility policies, procedures, and regulatory requirements to maintain a safe and ethical care environment.

Qualifications:

- High-school Diploma or GED
- Prior experience in healthcare, mental health, or social services preferred
- Strong interpersonal and communication skills
- Proficiency in electronic health records (EHR) systems is a plus
- Excellent organizational and time-management skills.
- Empathy, patience, and a commitment to client-centered care
- Ability to work both independently and within a team
- Ability to handle multiple assignments simultaneously
- Knowledge of MS Office programs.
- Ability to work in a fast-paced setting.

Please go to our portal to apply internally https://footprintsteam.com/apply/intake-coordinator

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: Remote

📌 Intake Coordinator (India)
🏢 Pathways Behavioral Counseling
📍 India