Position :Cloud Support Engineer/L1**

Location :Mumbai

Work Mode :WFO

Years of Experience: 2-4 years of experience in cloud support or related roles, preferably with AWS experience

Qualifications :**Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).

- Monitoring and Alerts: Monitor AWS infrastructure for performance and availability using AWS CloudWatch and other monitoring tools. Respond to alerts and escalate issues as needed. Incident Management:

- Troubleshoot and resolve basic AWS-related incidents. Document and escalate complex issues to senior engineers.

- Support and Troubleshooting: Provide support for AWS services like EC2, S3, RDS, Lambda, and VPC. Perform basic troubleshooting and perform root cause analysis for simple issues.

- AWS Configuration and Setup: Assist with configuring recent AWS services and resources. Set up basic EC2 instances, S3 buckets, and other AWS resources as needed.

- Automation and Scripting: Write simple automation scripts using AWS CLI, PowerShell,



or basic shell scripts to streamline operational tasks.

- Documentation and Reporting: Maintain and update knowledge base articles, operational runbooks, and troubleshooting guides.

- Customer Interaction: Provide support and customer-facing services as needed, assisting with AWS-related queries and providing solutions. - Required Skill Set and Experience :

- Basic understanding of AWS services such as EC2, S3, Lambda, VPC, RDS, etc.

- Knowledge of cloud concepts, including scaling, load balancing, and networking in AWS.

- Experience with monitoring tools (AWS CloudWatch, CloudTrail, or similar).

- Familiarity with automation tools such as AWS CLI, PowerShell, or basic scripting. Strong problem-solving skills and a desire to learn and grow in AWS technologies. - Soft Skills :

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Should have a great customer handling skill

📌 Cloud Engineer (Mumbai)
🏢 Value Point Systems
📍 Mumbai