Required Qualifications & Shift :

- Shift timings: 5 PM - 2 AM or 6 PM to 3 AM (Night Shift)
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
- Seven or more years of hands-on experience administering Microsoft 365 messaging and collaboration services in a large enterprise workplace, preferably supporting approximately 15,000 to 20,000 or more users.
- Hands-on experience administering Exchange Online and Exchange Server, with the on-premises Exchange footprint focused on SMTP relay and related hybrid dependencies rather than on-premises mailboxes or Database Availability Groups.
- Hands-on experience supporting Microsoft Teams, excluding Teams Phone, SharePoint Online, OneDrive, and Microsoft 365 Apps for enterprise.
- Working knowledge of Active Directory and its relationship with Exchange Server and Microsoft Entra ID synchronization.
- Experience working within formal IT service management processes, including incident, request, problem, change, knowledge, and service-level management.
- Need to work during US business hours.

Preferred Qualifications

- Experience working for a regulated company and supporting Microsoft 365 at large-enterprise scale.
- Experience using ServiceNow for core IT service management processes.




- PowerShell and Microsoft Graph experience supporting automation, reporting, and administration.
- Working knowledge of Microsoft Entra ID, Microsoft Purview, and Microsoft Defender for Office 365 sufficient to partner with the teams that own these services.
- Familiarity with Microsoft 365 Copilot, Copilot Studio, Power Automate, Microsoft Bookings, Microsoft 365 Groups, Planner, Forms, Viva Engage, Viva Connections, and related Microsoft 365 capabilities.
- Experience supporting migration or onboarding initiatives led by external partners, administering Zoom, or holding relevant Microsoft or Proofpoint certifications.

You will :

- Administer Microsoft 365 collaboration and productivity platforms :Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps for enterprise, Bookings, Viva Engage, Viva Connections, Power Automate, Microsoft 365 Copilot, and Copilot Studio, with secondary support for Zoom.
- Operate and continuously improve the services :Resolve incidents, perform root cause analysis, manage changes and vendor escalations, support audits, maintain documentation and operational reporting, automate repeatable work, and mentor less experienced team members.

Location : This position can be based in any of the following locations: Chennai, Gurgaon

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