Job Title: Service Coordinator - AMC & Maintenance

Location : Mumbai

Company : KRONOS ENTERPRISES LLP

Job Overview

We are looking for a proactive and organized Service Coordinator to manage and coordinate service requests from AMC clients. The role involves handling client communication, assigning service engineers, tracking job completion, and ensuring timely and quality service delivery.

Key Responsibilities

1. AMC Client Coordination

- Act as the primary point of contact for AMC clients
- Receive, log, and prioritize service complaints/calls
- Ensure prompt response and resolution within SLA timelines
- Maintain strong client relationships and satisfaction

2. Service Call Management

- Assign service engineers based on location, skillset, and urgency
- Track daily service calls and ensure closure
- Follow up with engineers for updates and reports
- Escalate critical issues to management when required

3. Planning & Scheduling

- Prepare daily/weekly service schedules
- Coordinate preventive maintenance visits as per AMC contracts
- Optimize manpower utilization and reduce downtime

4. Documentation & Reporting

- Maintain proper records of service calls, complaints, and resolutions
- Prepare service reports, call logs, and performance summaries
- Ensure all service documentation is completed and filed

5.



Billing & Coordination

- Coordinate with accounts for service billing (non-AMC calls)
- Track extra works/variations and inform billing team
- Ensure proper documentation for invoicing

6. Vendor & Internal Coordination

- Coordinate with internal teams and vendors for spare parts/materials
- Ensure timely availability of materials for service jobs

Key Skills Required

- Solid communication and coordination skills
- Good organizational and multitasking ability
- Basic technical understanding of electrical/MEP systems (preferred)
- Ability to handle pressure and manage multiple clients

Qualifications & Experience

- Graduate (any stream)
- 2-5 years of experience in service coordination / facility management / AMC operations
- Experience in electrical/MEP industry will be an added advantage

Performance Metrics (KPIs)

- Service response time
- Call closure time
- Client satisfaction levels
- AMC schedule adherence
- Accuracy of reports and documentation

Why Join Us

- Work with one of Mumbai’s established MEP firms
- Exposure to premium corporate clients
- Growth-oriented role with responsibility

Job Type : Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Coordinator - Amc & Maintenance (Fort)
🏢 KRONOS ENTERPRISES
📍 Fort