Service Coordination & Scheduling - Plan, schedule, and coordinate service activities and appointments - Assign service tasks to technicians based on priority and availability - Ensure timely completion of service requests Customer Support & Communication - Act as the primary point of contact for customers regarding service issues - Handle customer inquiries, complaints, and feedback professionally - Provide updates to customers on service status Documentation & Record Keeping - Maintain service records, job reports, and customer data - Prepare service reports, invoices,



and work orders - Ensure proper documentation of all service activities Team Coordination - Coordinate with service engineers and technicians for job execution - Monitor team performance and ensure service quality standards - Support technicians with required information and resources Service Monitoring & Follow-up - Track service progress and ensure deadlines are met - Conduct follow-ups with customers after service completion - Ensure customer satisfaction and resolve pending issues Reporting & Analysis - Generate service reports and performance metrics - Analyze service data to improve efficiency and reduce downtime - Report issues and improvements to management Inventory & Spare Parts Management - Coordinate with stores for spare parts availability - Track usage of materials and maintain stock records - Ensure timely procurement of required parts Compliance & Process Improvement - Ensure adherence to company policies and service procedures - Maintain safety and quality standards - Suggest improvements for better service delivery Pay: ₹30,000.00 - ₹35,000.00 per month Work Location: In person

📌 Service Coordinator (Surat)
🏢 Labour Wale and
📍 Surat