Job Description - Marketplace Operations ManagerDepartment Operations / Supply Chain Reporting To Head of Operations Employment Type Full-Time About the Role Starvance LLP is seeking an experienced and highly organized Marketplace Operations Manager to oversee end-to-end marketplace operations across multiple e-commerce and quick-commerce platforms including Amazon, Flipkart, Blinkit, Instamart, Meesho, DMart Ready, and other emerging channels. Key ResponsibilitiesTeam Leadership & Management - Lead and manage the Marketplace Operations team. - Allocate and monitor daily operational tasks. - Track team productivity and performance metrics. - Conduct regular training sessions and performance reviews. - Ensure adherence to company SOPs and operational standards. - Build a culture of accountability, ownership, and continuous improvement. Inventory Planning & Replenishment - Monitor inventory levels across all marketplace channels. - Plan replenishment based on sales forecasts, historical trends, and demand patterns. - Prevent stock-outs and excess inventory situations. - Coordinate with procurement and warehouse teams for inventory availability. - Maintain optimal inventory coverage across all marketplaces. Marketplace Operations Management Manage end-to-end operations across: - Amazon - Flipkart - Blinkit - Instamart - Meesho - DMart Ready - Other online marketplaces Key responsibilities include: - Shipment creation and planning - Inventory monitoring and replenishment - Appointment scheduling - Shipment tracking and follow-up - Operational issue resolution - Marketplace compliance management Shipment & Fulfillment Management - Oversee shipment planning and creation processes. - Ensure timely dispatches and replenishment to marketplace fulfillment centers. - Monitor shipment movement and delivery status.



- Coordinate with warehouse, logistics partners, and marketplace teams. - Ensure compliance with marketplace service-level agreements (SLAs). GRN & Discrepancy Management - Monitor Goods Receipt Notes (GRN) across marketplaces. - Verify shortages, damages, excess quantities, and inventory variances. - Investigate and resolve stock discrepancies. - Coordinate claim filing and recovery processes. - Ensure timely closure of claims and operational disputes. Reporting & Business Analytics - Prepare daily, weekly, and monthly operational reports. - Analyze inventory health, stock movement, and shipment performance. - Monitor operational KPIs and identify improvement opportunities. - Present actionable insights and recommendations to management. - Maintain accurate operational trackers and dashboards. Cross-Functional Coordination Collaborate closely with: - Sales Team - Finance Team - Procurement Team - Warehouse Team - Dispatch Team - Marketplace Account Managers - Logistics & Courier Partners Process Improvement & Operational Excellence - Identify process gaps and operational bottlenecks. - Drive process optimization initiatives. - Improve inventory accuracy and shipment efficiency. - Reduce operational errors and claim occurrences. - Implement best practices for scalable marketplace operations.



Key Performance Indicators (KPIs)Inventory Metrics - Inventory Availability ≥ 95% - Stock-Out Rate ≤ 2% - Inventory Coverage as per business targets Shipment Metrics - Shipment Creation Accuracy ≥ 99% - SLA Achievement ≥ 98% - Shipment Closure Rate ≥ 95% GRN & Claims Metrics - GRN Reconciliation Completion within 7 Days - Claim Resolution TAT within 15 Days Team Performance Metrics - Team Productivity ≥ 95% - Tracker Accuracy ≥ 99% - SOP Compliance ≥ 95% Required Skills & CompetenciesTechnical Skills - Amazon Seller Central - Flipkart Seller Hub - Blinkit Seller Portal - Instamart Vendor Portal - Meesho Supplier Panel - Advanced Excel & Google Sheets - Inventory Planning & Forecasting - Supply Chain Operations - Data Analysis & Reporting - Marketplace Fulfillment Operations Behavioral Skills - Team Leadership - Problem Solving - Analytical Thinking - Communication Skills - Stakeholder Management - Time Management - Decision Making - Process Improvement Mindset Experience & QualificationExperience - 4-8 years of experience in: - Marketplace Operations - E-commerce Operations - Inventory Planning - Supply Chain Management - Minimum 2 years of team handling experience. Educational Qualification - Bachelor's Degree in Commerce, Business Administration, Operations Management, Supply Chain Management, or related field. - MBA / PGDM preferred but not mandatory. - Hands-on experience managing Amazon, Flipkart, Blinkit, Instamart, Meesho, DMart Ready, and similar marketplaces. - Strong expertise in inventory planning and replenishment. - Experience handling GRN reconciliation, claim management, and discrepancy resolution. - Excellent analytical and reporting capabilities. - Ability to manage multiple priorities in a rapid-paced e-commerce environment. - Strong leadership skills with the ability to buil

📌 Marketplace Operation Team Lead (Indore)
🏢 Starvance
📍 Indore