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Role: ServiceNow Techical Lead - ITOM

Location : Pune - Viman Nagar, Indore CITP

Experience : 6+ years

Key Skills: CMDB, Discovery, ITOM, CMDB, Discovery & Service Mapping

Role Summary

- You will collaborate with Solution Architects, Infrastructure teams, Business stakeholders, and developers to implement enterprise monitoring, configuration management, and automation solutions while driving CMDB governance and platform optimization. - What will your role look like?

- Lead the end-to-end implementation of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB.

- Provide technical leadership throughout the project lifecycle, including solution design, development, testing, deployment, and post-production support.

- Configure and optimize Discovery, MID Servers, Discovery Patterns, and Service Mapping to improve infrastructure visibility and service dependency mapping.

- Establish and maintain CMDB governance, ensuring data quality, integrity, and alignment with CSDM best practices.

- Collaborate with business and infrastructure stakeholders to design scalable monitoring, automation, and operational management solutions.

- Develop custom workflows, Flow Designer automations, Business Rules, Client Scripts, Script Includes, and UI Actions where required.

- Support platform upgrades, instance health assessments, performance tuning, and continuous optimization initiatives.

- Conduct technical design reviews, code reviews,



and enforce ServiceNow development standards and governance.

- Mentor developers and provide technical guidance to ensure high-quality solution delivery.

- Troubleshoot complex platform issues, perform root cause analysis, and implement preventive improvements.

- Prepare technical documentation, solution designs, and deployment guides.

- Why will you love this role?

- Lead enterprise-scale IT Operations Management transformation programs.

- Work with cutting-edge ServiceNow ITOM capabilities, automation, and cloud technologies.

- Collaborate with experienced architects, infrastructure specialists, and global delivery teams.

- Influence enterprise CMDB strategy and operational excellence initiatives.

- Work on complex digital transformation projects with global customers.

- Enjoy continuous learning, ServiceNow certifications, and strong career growth opportunities. - We would like you to bring along

- 8-12 years of overall IT experience with strong hands-on ServiceNow implementation experience.

- Proven experience leading ServiceNow ITOM implementations.

- Strong hands-on expertise in:

- ITOM

- Discovery

- Service Mapping

- Event Management

- CMDB

- Experience configuring MID Servers,



Discovery Schedules, Discovery Patterns, and Service Mapping.

- Strong understanding of CMDB governance, CSDM, configuration management, and data quality best practices.

- Experience designing integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise integration platforms.

- Strong knowledge of ServiceNow scripting, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.

- Experience leading technical teams, conducting code reviews, and mentoring developers.

- Solid analytical, troubleshooting, and problem-solving skills.

- Excellent communication, stakeholder management, and leadership abilities.

- Experience working in Agile/Scrum delivery environments. - Mandatory Certifications

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

- ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM) - Good-to-have skills

- Experience with Cloud Discovery, Cloud Management, AIOps, and Operational Intelligence.

- Exposure to ITSM, ITAM, HAM, SAM, and enterprise asset management.

- Experience with Now Assist, Predictive Intelligence, and AI-powered automation capabilities.

- Knowledge of monitoring tools such as Dynatrace, Splunk, Datadog, SolarWinds, AppDynamics, or similar platforms.

- Experience with Azure, AWS, or Google Cloud infrastructure.

- ITIL Foundation certification and knowledge of DevOps, CI/CD pipelines, and enterprise automation.

📌 Servicenow Techical Lead - Itom (Viman Nagar)
🏢 InfoBeans
📍 Viman Nagar