SENIOR DELIVERY MANAGER

- COUNTRY
- Argentina
- FORMAT
- Remote

Svitla Systems Inc. is looking for a Senior Delivery Manager with a technical background in development , infrastructure, or consulting to oversee the successful delivery of projects and services for a full-time position (40 hours per week) in Argentina.

This role involves managing multiple teams, ensuring the successful execution of client projects (by following up and supporting Svitlers’ performance), and maintaining high-quality delivery standards. The position offers the flexibility of remote work.

REQUIREMENTS :

- Background in software development, infrastructure, consulting, or delivery management.

- Experience managing multiple projects and cross-functional teams.

- Strong communication, organizational, and stakeholder management skills.

- Experience working with remote/distributed teams.

- Familiarity with tools such as Jira, Google Workspace, Excel, and ticketing systems.

- Experience in outsourcing or outstaffing environments is a plus.Strong level of English. Nice to have :

- Experience in various software development areas, including web, desktop, mobile, and cloud development.

- Understanding of analysis requirements or business analysis.

RESPONSIBILITIES

- Lead and manage the coordination of 10-15 projects simultaneously, ensuring on-time and high-quality delivery.
- Work closely with clients to clarify and validate requirements for positions across various projects.
- Oversee the ramp-up and onboarding process for new team members, ensuring they are effectively integrated into the projects.
- Gather regular feedback from clients, teams, and developers to measure satisfaction and identify areas for improvement.
- Monitor team morale, satisfaction, and performance.



Resolve any management issues that arise to ensure smooth team dynamics.
- Serve as the primary point of contact for internal and external stakeholders, ensuring clear and effective communication at all levels.
- Provide regular reports on project progress (if DM will be assigned to the project as PM or any leading role), team performance, and any issues or risks.
- Identify recent opportunities for collaboration and additional projects with existing clients.
- Visit the office 1-2 times per week for team meetings and collaboration (not mandatory). Attend meetings or events promoted by Svitla, whether at the office or at any other location in the country where the DM is located.
- Follow the policies, processes, procedures, and guidelines issued by the company.
- Role Activities
- Manage relationships with clients, project stakeholders, and Svitlers as DM.
- Evaluate new positions for existing clients, validating that the information provided by sales is ready to start the hiring process.
- It implies position requirements, budget, best countries to screen, and the term of the contract. Briefing, all position information that could impact the hiring process.
- Propose improvements to job descriptions, if needed, for the sales representative.
- Perform 1:1 meeting bi-monthly with resources allocated to their projects or country (in case the Svitler stays in the DM's country but belongs to another project managed by another DM).




- Registering the outcome and completion of the meeting in designated collaborative tools (SvitlaID and Excel file).
- Trigger the notebook assignment/request process by adding a ticket in the corporate ticketing tool to start notebook delivery when a new employee notification is issued.
- Perform onboarding of new team members.
- Communicate the end of the project to Svitlers (for any reason) along with the HR representative.
- Get all delivery team notices about the termination of any Svitler to promote resource reallocation.
- Ensure a robust pipeline for all assigned positions, in line with Svitla's guidelines.

WE OFFER

- US and EU projects based on advanced technologies.
- Competitive compensation based on skills and experience.
- Comprehensive private medical insurance.
- Regular performance appraisals to support your growth.
- Flexibility in workspace, either remote, our welcoming office or local coworking.
- Bonuses for recommendations of new employees.
- Bonuses for article writing, public talks, other activities.
- 15 vacation days, 10 national holidays, 10 sick leaves.
- Personalized learning program tailored to your interests and skill development.
- Free tech webinars and meetups organized by Svitla.
- Fun corporate onlineoffline celebrations and activities.
- Well-established remote culture.
- Awesome team, friendly and supportive community!

ABOUT SVITLA

Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients — from innovative start-ups to Fortune 500 companies.

Our success is built on partnership. By integrating seamlessly with clients’ teams, we create lasting collaborations that

📌 Senior Delivery Manager (Naushera)
🏢 Svitla Systems
📍 Naushera