Assistant Restaurant Manager - Centro Hotels

Location : Pune, India

About Us : Centro Hotels, part of SARC Hospitality, is dedicated to creating unique and memorable guest experiences. With offerings such as Chirp Café, a plant-forward café and co-working space, Bloom, our rooftop event space, and in-room dining services, we deliver thoughtful hospitality that combines sustainability with innovation. We are seeking a dynamic Assistant Restaurant Manager to oversee operations at Chirp, in-room dining, and assist with event and catering services.

Job Overview : Key Responsibilities:Chirp Café & In-Room Dining :

- Daily Operations : Oversee daily operations at Chirp Café, ensuring efficient and smooth service for café guests and in-room dining orders.
- Team Management : Supervise and train service staff, ensuring they follow standard operating procedures and maintain high service standards.
- Customer Experience : Maintain a high level of guest satisfaction by addressing guest inquiries, complaints, and feedback, and providing personalized service when necessary.
- Menu Knowledge : Ensure all staff are well-versed in the menu offerings, including daily specials, and can provide guests with accurate and detailed information.
- Inventory & Stock Management : Assist in managing inventory, placing orders for supplies, and maintaining proper stock levels for café and in-room dining.
- Health & Safety Compliance : Ensure compliance with health and safety regulations, food hygiene standards, and the cleanliness of dining areas.

Event Assistance - Bloom Events & Outdoor Catering :

- Event Support : Assist the Event Manager in the execution of events at Bloom, including setup, guest coordination, and service management.
- Outdoor Catering :



Coordinate logistics and staffing for outdoor catering services, ensuring all client needs are met and events run smoothly.
- Vendor Coordination : Liaise with vendors and suppliers to ensure timely delivery of materials and food for events and catering services.
- Onsite Supervision : Supervise staff during events and catering functions to ensure seamless service delivery and adherence to event plans.
- Event Feedback : Collect feedback from event clients and guests, ensuring their experience exceeds expectations, and communicate improvements to the team.

Staff Training & Development :

- Training Programs : Assist in the development and implementation of training programs for service staff to ensure consistency in service quality.
- Team Mentorship : Act as a mentor for the café, in-room dining, and event service teams, encouraging professional growth and development.
- Performance Evaluation : Monitor staff performance and provide feedback to help the team meet service standards and continuously improve.

Operational Efficiency & Reporting :

- Financial Management : Assist in managing budgets, controlling costs, and maximizing profitability for Chirp Café, in-room dining, and event operations.
- Reporting : Prepare and submit daily operational reports, including guest feedback, sales, and inventory updates to the Restaurant Manager and management team.
- Process Improvement :



Identify opportunities to improve operational efficiency and guest satisfaction through innovative solutions and improved processes.

Guest Relations & Cross-Promotion :

- Guest Engagement : Engage with guests to build relationships, encourage repeat visits, and promote other offerings such as Bloom Events and Centro Hotels services.
- Cross-Selling : Promote events, catering services, and in-room dining offers to café and hotel guests, ensuring integration across different hotel services.
- Customer Retention : Implement strategies to enhance customer loyalty, increase repeat visits, and improve overall guest experience.

Qualifications :

- Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Proven experience as a Restaurant Manager, Assistant Manager, or in a similar role in hospitality, preferably in a café, hotel, or event setting.
- Strong leadership and organizational skills with the ability to manage teams and multiple operations simultaneously.
- Excellent communication and interpersonal skills with a focus on guest satisfaction.
- Proficiency in inventory management and familiarity with point-of-sale (POS) systems.
- Ability to work well under pressure, in a rapid-paced environment, and during high-demand periods such as events and busy dining hours.
- Knowledge of health and safety regulations and food hygiene standards.
- Flexibility to work evenings, weekends, and holidays based on event and service requirements.

What We Offer :

- Competitive salary and benefits package.
- Opportunities for growth and professional development within SARC Hospitality.
- A dynamic and supportive work environment that values teamwork and excellence.
- Employ

📌 Assistant Restaurant Manager (Shahbad)
🏢 Hotel Centro
📍 Shahbad