About CloudFirst : CloudFirst is a leading provider of cloud solutions, specializing in Google Workspace (GWS) , Microsoft Azure , and Amazon Web Services (AWS) . We empower businesses to scale, innovate, and optimize their operations through cutting-edge cloud technologies and expert support.
Job Summary : Key Responsibilities :
- Manage and execute timely renewals for GWS, Azure, and AWS service contracts.
- Maintain high customer retention rates by ensuring client satisfaction and addressing concerns proactively.
- Identify and pursue upselling and cross-selling opportunities to expand service usage.
- Collaborate with Customer Success and Technical teams to ensure smooth service delivery and client onboarding.
- Maintain accurate records of renewal activities, forecasts, and client interactions in CRM systems.
- Analyze customer usage patterns and provide insights to improve engagement and value realization.
- Educate clients on recent features, service enhancements, and best practices.
- Meet or exceed monthly and quarterly renewal and upsell targets.