Job Description - Assistant Manager / Key Account Manager (AM/KAM)Location Colaba, Mumbai Employment Type Full-time | Work from Office Working Days & Shift - 5 Days Working (Monday to Friday) - Shift Timing: 10:00 AM to 7:00 PM Compensation - CTC: Up to ₹8 LPA (Based on experience, skills, and interview performance) About the Role We are looking for a proactive and relationship-driven Assistant Manager / Key Account Manager (AM/KAM) to manage enterprise accounts, drive stakeholder engagement, and ensure seamless operational execution. The role requires building strong client relationships, identifying growth opportunities, resolving operational challenges, and working closely with cross-functional teams to deliver exceptional stakeholder experiences. Key ResponsibilitiesKey Account Management - Serve as the primary point of contact for enterprise clients and key stakeholders. - Build, manage, and strengthen long-term client relationships. - Understand client objectives, business requirements, and operational challenges. - Ensure high levels of stakeholder satisfaction and engagement. Stakeholder Management - Act as a liaison between enterprise clients, external stakeholders, and internal teams. - Maintain regular communication and provide timely updates on projects and deliverables. - Manage stakeholder expectations and ensure smooth collaboration. - Maintain records of discussions, commitments, and action items. Account Growth & Business Development - Identify opportunities for account expansion and cross-selling. - Support revenue growth initiatives across existing accounts.



- Participate in commercial discussions and contract negotiations. - Collaborate with leadership to develop account growth strategies. Operations & Project Management - Coordinate with internal teams to ensure smooth day-to-day operations. - Track project milestones, timelines, and deliverables. - Monitor operational performance and identify improvement opportunities. - Drive execution excellence across assigned accounts. Client Success & Issue Resolution - Proactively resolve stakeholder concerns and operational issues. - Coordinate with internal teams for timely problem resolution. - Escalate critical issues when required and drive closure. - Ensure an exceptional client experience throughout the engagement lifecycle. Product & Process Improvement - Gather customer feedback and operational insights. - Recommend product enhancements and process improvements. - Support implementation of new processes, features, and operational upgrades. - Train stakeholders on product functionalities and workflow enhancements. Market Intelligence - Stay updated on industry trends, competitor activities, and market developments. - Share relevant insights and recommendations with stakeholders. - Identify opportunities to improve service delivery and client value.



Required Skills & QualificationsExperience - Minimum 2+ years of experience in Key Account Management, Client Success, Enterprise Operations, Stakeholder Management, or Program Management. - Experience handling enterprise clients and cross-functional projects preferred. - Exposure to Legal Services, Financial Services, Insurance, FinTech, Banking, or Consulting industries will be an advantage. Technical Skills - Strong proficiency in MS Excel and Microsoft Office Suite. - Experience using CRM tools and lead management platforms. - Robust reporting, tracking, and analytical skills. Core Competencies - Excellent communication and presentation skills. - Strong stakeholder and relationship management abilities. - Proven ability to engage with CXOs, founders, and senior business leaders. - Strong negotiation and conflict-resolution skills. - High ownership, accountability, and execution focus. - Ability to manage multiple stakeholders and priorities simultaneously. - Bachelor's degree in Business Administration, Operations, Management, Commerce, or a related field. - Enterprising, resilient, and solution-oriented mindset. - Comfortable traveling across India for client meetings when required. - Strong follow-up and coordination skills. - Ability to work independently in a fast-paced environment. - Passion for delivering exceptional customer and stakeholder experiences. Preferred Notice Period - Immediate Joiners to 30 Days Notice Period Preferred. Pay: ₹600,000.00 - ₹800,000.00 per year Work Location: In person

📌 Assistant Manager / Key Account Manager (Am/kam) (Colaba)
🏢 Rapsys Technologies
📍 Colaba