Job Title: Manager - DB & DC Training | Wealth Domain (Alight)

Role Overview

The Manager - Wealth Domain Training will lead the end-to-end capability strategy for Defined Benefit (DB) and Defined Contribution (DC) administration , driving scalable learning solutions that enhance service delivery, operational excellence, and client outcomes .

This role combines domain leadership, training governance, team management, and business partnership , with a strong focus on Training Needs Identification (TNI), continuous capability uplift, and measurable impact on KPIs .

Key Responsibilities

1. Training Strategy & Capability Leadership

- Define and execute a comprehensive learning strategy for DB & DC administration :

- Build role-based capability frameworks and certification pathways across operations

- Own Training Needs Identification (TNI) in partnership with operations, QA, and clients

- Drive continuous capability evolution aligned with business growth, regulatory changes, and client expectations

2. DB & DC Domain-Centric Content Development

- Develop and govern high-quality learning content across:

- Defined Benefit (pensions, actuarial basics, calculations, plan rules)

- Defined Contribution (401(k), contributions, withdrawals, compliance)

- Create modular, scalable learning assets (SOP-aligned, scenario-based, role-based)

- Build advanced learning solutions including simulations, case studies, and real-life scenarios

- Ensure content standardization and version control across geographies

3. Learning Delivery & Execution Excellence

- Lead large-scale learning delivery across global teams (ILT, VILT, e-learning) :

- Drive new hire bootcamps, cross-skilling programs, and Train-the-Trainer (TTT) initiatives :





- Establish consistent delivery standards, trainer certification, and quality audits :

- Enable just-in-time learning and knowledge reinforcement mechanisms

4. Business Partnership & TNI Governance

- Partner with operations, QA, client delivery, and transformation teams :

- Conduct regular TNI cycles using data (QA defects, SLA misses, productivity trends) :

- Translate business needs into structured training roadmaps and action plans :

- Act as a trusted advisor to leadership on capability risks and solutions

5. Training Effectiveness & Performance Impact

- Define and track training effectiveness metrics linked to business outcomes :

- Measure impact on:

- SLA adherence

- Productivity & cycle time

- Quality & error reduction

- Implement data-driven insights and feedback loops for continuous improvement

6. Compliance, Risk & Audit Readiness

- Ensure training compliance with ERISA, SOC, data privacy, and client-specific requirements :

- Drive mandatory certifications, audit readiness programs, and documentation governance :

- Partner with risk and compliance teams to mitigate operational risks through training

7. Digital Learning & Transformation

- Leverage LMS, learning analytics, and digital platforms to scale learning

- Introduce blended learning approaches (microlearning, AI-enabled learning, simulations) :





- Support automation and transformation programs through capability building :

- Build a knowledge ecosystem (playbooks, knowledge hubs, reusable assets)

8. Team Leadership & Capability Building

- Lead and develop a high-performing team of domain trainers :

- Establish trainer capability standards, certification, and career progression paths :

- Drive a culture of learning excellence, innovation, and accountability :

- Manage capacity planning, workload allocation, and performance management

Key Skills & Competencies

- Deep expertise in Defined Advantages & Defined Contributions administration :

- Strong instructional design and adult learning methodologies :

- Expertise in TNI, capability frameworks, and performance consulting :

- Excellent stakeholder management and influencing skills :

- Data-driven mindset with strong analytical and problem-solving abilities :

- Experience with LMS, digital learning tools, and learning analytics

Qualifications

- Bachelor’s degree (required); MBA or equivalent preferred

- Certifications preferred:

- Instructional design / learning certifications (e.g., ATD, CPTD preferred)

Experience

- 12-16 years in Wealth / Retirement / Pension Administration :

- 6-8 years in training, capability building, or learning leadership roles :

- Proven experience managing training teams and large-scale learning programs

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values : Champion People - be empathetic and help create a place where everyone belongs.

**Grow with purpose -

📌 Manager-process Training (Gurugram)
🏢 Alight
📍 Gurugram