Sales Associate (Sales Ex) Job Profile : Location: Sangamner

Retail Store

Key Responsibilities : Customer Assistance :

- Greet customers warmly and offer assistance in finding products.
- Provide information on promotions, new arrivals, and product features.
- Help customers make decisions on purchases based on their needs.

Sales and Upselling :

- Actively engage with customers to meet sales targets.
- Recommend additional products (upselling) or complementary items.
- Stay informed about the latest products and store promotions.

Product Knowledge :

- Develop a thorough understanding of the store’s products and services.
- Provide expert advice on product selection and usage.
- Stay updated on inventory, pricing, and any changes in stock.

Merchandising and Store Maintenance :

- Ensure store shelves and displays are stocked, organized, and visually appealing.
- Assist in setting up promotions, signage, and seasonal displays.
- Maintain cleanliness and orderliness in the store.

Customer Service :

- Handle customer inquiries, complaints, and returns in a professional manner.
- Ensure customer satisfaction and follow up on issues if necessary.
- Resolve customer conflicts or escalate to a manager when needed.

Teamwork :

- Collaborate with other sales associates and store managers to meet store goals.
- Participate in team meetings, training sessions, and store events.

Skills Required :

- Communication : Ability to communicate clearly and effectively with customers and team members.
- Sales Skills :



Persuasive skills to close sales and upsell products.
- Customer Focused : A strong commitment to customer satisfaction.
- Time Management : Ability to handle multiple tasks at once while providing outstanding customer service.
- Problem-Solving : Ability to handle complaints or issues in a professional manner.

- Cashier Job Profile : Key Responsibilities : Processing Transactions :

- Handle customer payments through cash, credit/debit cards, or mobile payment systems.
- Issue receipts, change, and refunds where necessary.

Customer Interaction :

- Greet customers in a friendly and professional manner.
- Answer customer questions related to prices, store policies, or available products.
- Ensure smooth and productive checkout experience.

Cash Handling and Accuracy :

- Ensure accurate cash handling, balancing the register at the beginning and end of shifts.
- Report any discrepancies in cash flow or register errors to the supervisor.
- Ensure that all transactions are processed accurately.

Inventory Management :

- Assist with stock replenishment when needed.
- Inform sales associates or managers if stock is running low.

Customer Service :

- Handle customer complaints or issues during the checkout process, providing satisfactory resolutions.
- Promote loyalty programs or store credit cards to customers at the checkout.

Maintain Cleanliness and Organization :

- Keep the checkout area neat and organized.
- Ensure that bags, receipts, and other checkout supplies are replenished.

📌 Customer Service Associate (Sangamner)
🏢 Malpani Group
📍 Sangamner