Job title : Executive - Front Desk & Administration Reporting to : Manager EA Hours : Monday to Friday core hours 09.30 to 18.00 Location : Mumbai

Job Purpose : This profile plays a key role in providing a fundamental service to the Companys customers, visitors and staff. Emphasis is placed on the key requirements of motivation, portraying the correct image, attitude and maintaining hygiene standards at workplace.

Responsibilities & duties* Support and Administrative Duties

- Independently manage the front desk and reception area including EPBAX, visitors and supervising housekeeping

activities.

- Maintain Company visitor log book to track incoming & exiting visitors, purpose of meeting, etc.
- EPBX: Handle incoming calls professionally, answer the phone within 3 rings and ensure calls are transferred to the

correct person.

- Assist HR team with onboarding new joiners by arranging for office desk setup, stationery, signing of welcome kit, etc.

birthdays are announced in a timely manner.

- Meet & Greet walk in’s, clients, visitors, etc. and ensure they have a pleasant experience at our office premises.
- Arrange delivery and collection of documentation as required to external parties (Banks/DGS/Flag State/Other)
- Copy and scanning of documents and assisting teams as required.
- Coordinating and managing vendors/ 3rd parties for services and payments, as well as supervising housekeeping/ office

support staff.

Office & Pantry* Duties

- Responsible for managing the pantry and ensuring impeccable levels of hygiene and cleanliness.




- Coordinating with Office Boys to serving tea/coffee and refreshments to guest, visitors, etc.
- Ensuring the office and pantry is at all times fully stocked with stationery, refreshments and cleaning material.
- Making sure post meetings clearing up cups/plates from offices/desks is done immediately.
- Liaising with departments and taking orders for refreshments for guests and serving them as required.
- Maintenance of office WC's in a clean and hygienic condition.
- Conduct office hygiene audits three times or more per day to ensure a spick and span work place.

Competency & Skills:*

- Flexible to meet the demands of our growing organization.
- Handle requests, feedback, and queries quickly and professionally
- Cheerful personality.
- Must be proactive, meticulous and organized whilst performing day to day activities
- Excellent English, Hindi and Marathi communication skills, both written and oral

Qualification and Experience

- Female Graduate with preferably diploma/ degree in office management and minimum two (2) years of experience in

similar role managing front desk/ reception individually.

- Cordial personality with excellent communication, presentation, interpersonal and guest management skills with flair for





hospitality and customer service.

- Expertise in all areas of front desk and reception plus office and activities management.

- Specializes EPBAX handling, franking, administration, logistics and other welcome desk duties.

- Proficient in using computers/ technologies for general purpose office, desktop/ laptops and mobile software’s and

- Any other task assigned by Management

- Key Performance Indicators Office administration and support - 45% weighting* a) 100% accuracy in managing the front desk activity on all days - Minimal incidents of an unorganized incident b) Employee Onboarding arrangement - 0 incidents c) Comfortable visitor experience for client, guest, walk-in’s - 0 exceptions d) Assist HR team with timely execution of employee engagement activities - 0 exceptions Office/Pantry /WC Standards & Hygiene - 45%* weighting b) 0 hygiene, cleanliness issues reported c) 0 stock/supply control issues identified d) Office, Kitchen and WC are well maintained at all times Self-Learning & Growth - 10% weighting* a) Evidence of self-development - training courses, learning, on the job training b) Clear and consistent communication and sharing of information with all your colleagues c) Positive feedback from key internal stakeholders d) Presentable attire and focus on wellness / fitness activities

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Front Desk Executive (Wagle Estate)
🏢 Alphard Group
📍 Wagle Estate