SCANTECH LASER PRIVATE LIMITED - 1 year ago

- Location
- SLPL - Mahape A-517
- Department
- Customer Success - SLPL
- Salary Range
- ₹ 25,000 - ₹ 45,000 / month
- Employment Type
- Full time

We are looking for a skilled and customer-oriented Field Service Engineer to handle installation, commissioning, preventive maintenance, and breakdown service for our advanced laser machines and automation systems .

This role involves extensive on-site support at customer locations , diagnosing mechanical/electrical/software issues, performing calibration, and ensuring high uptime and customer satisfaction.

Key Responsibilities :

- Install, commission, and calibrate laser machines , CNC systems , and automated production equipment at client sites.
- Perform breakdown analysis and repairs - mechanical, electrical, and software faults.
- Conduct preventive maintenance and AMC (Annual Maintenance Contract) services.
- Train customer operators and technicians during machine handover and support visits.
- Ensure proper documentation - service reports, installation checklists, and customer feedback.
- Coordinate with in-house R&D; and design teams for root cause analysis and technical improvements.
- Maintain a service ticketing system via ERP/CRM for timely task resolution.
- Provide remote support and guidance when on-site service is not required.




- Escalate unresolved issues internally and follow up until closed.

Skills & Qualifications :

- Diploma / BE in Mechanical, Electrical, Electronics, or Mechatronics Engineering .

- 1-5 years of experience in machine servicing / field installation preferred.

- Hands-on skills with:

- Electrical panels, drives, sensors, actuators

- PLC (Siemens / Delta), HMI, basic programming

- Pneumatics and mechanical assemblies

- Laser machines (Fiber / UV / CO₂) - a big advantage

- Basic troubleshooting on PC-based control software and CNC controller interface.

- Fluent in service documentation , customer interaction , and problem-solving .

Tools & Software :

- ERP/ Service CRM (for job cards, reports)
- MS Excel / Word / Google Docs
- Basic familiarity with diagnostic tools (multimeter, software tools, calibration jigs)

Work Environment & Travel :

- 60-70% travel to client locations across India (and sometimes overseas)
- Travel, lodging, and allowances are company-paid as per policy.
- Off-site or remote support duty on rotation (for critical customers)

Perks & Benefits :

- Competitive salary
- Daily travel allowance for field visits
- On-job training for lasers, PLCs, and system diagnostics
- Exposure to cutting-edge automation technology

📌 Field Service Engineer (Mohope)
🏢 Scantech Laser
📍 Mohope