ob Title : Service Advisor - Mahindra Tractors Department : Service / After Sales Reports To : Service Manager / Workshop Manager Key Responsibilities1. Customer Handling

- Greet customers and understand tractor/service complaints clearly
- Explain service process, cost estimate, and delivery time
- Build long-term customer relationship & trust
- Handle customer complaints professionally and ensure closure

2. Job Card & Documentation

- Prepare Job Cards accurately as per Mahindra standards
- Record tractor details (Model, Serial No., Hours, Warranty)
- Ensure correct complaint diagnosis entry
- Maintain service history & customer records

3. Technical Coordination

- Coordinate with Mechanics & Technicians for proper diagnosis
- Ensure correct repair methods as per Mahindra guidelines
- Explain technical issues to customers in simple language

4. Warranty & Claims

- Identify warranty / AMC / FES eligibility
- Prepare and submit warranty claims correctly in Mahindra system
- Avoid rejection by ensuring proper documentation & photos

5. Parts & Inventory Coordination

- Coordinate with Spares department for availability
- Ensure genuine Mahindra parts are used
- Inform customer about parts replacement and costs

6. Service Delivery & Quality Control





- Monitor repair progress & ensure on-time delivery
- Conduct final inspection before delivery
- Ensure tractor cleanliness and customer satisfaction

7. Follow-up & Retention

- Post-service follow-up calls
- Ensure repeat service visits
- Collect customer feedback & handle negative feedback

8. System & Reporting

- Update service data in Mahindra DMS / SAP
- Daily service reports, productivity & pending vehicles
- Support audits & Mahindra CSI requirements

Skills & Qualifications

- Diploma / ITI / BE (Mechanical preferred)

- Experience: 1-5 years in Tractor / Automobile service. Fresher also can apply.

- Positive communication in Tamil + Basic English :

- Customer handling & problem-solving skills

- Computer knowledge (DMS, Excel, WhatsApp follow-ups)

Key Performance Indicators (KPI)

- Customer Satisfaction Index (CSI)
- Job Card accuracy
- First Time Right (FTR)
- Warranty claim approval rate
- Service revenue & repeat customers

Work Ethics & Discipline

- Follow Mahindra SOP strictly
- Maintain workshop discipline
- Safety compliance at all times
- Honest & transparent billing

Pay: From ₹10,000.00 per month

Benefits :

- Paid sick time

Work Location: In person

📌 Service Advisor (Vandavasi)
🏢 Skyladder Outsourse India
📍 Vandavasi