Job Roles & Responsibilities 1. Front Desk Management - Welcome and professionally assist patients and visitors. - Manage reception area and maintain a friendly, organized environment. - Answer phone calls, WhatsApp messages, and general enquiries. - Provide information about clinic services, timings, therapists, and procedures. 2. Appointment Management - Schedule, confirm, reschedule, and cancel patient appointments. - Maintain the daily appointment calendar for physiotherapists and other therapists. - Send appointment reminders to patients. - Manage walk-in patients and coordinate waiting times. 3. Patient Registration & Records - Register new patients and collect required basic information. - Maintain accurate patient files and registration records. - Update patient details when required. - Ensure patient documents are properly organized and confidential. 4. Billing & Payments - Prepare consultation/session bills and receipts. - Collect cash, UPI, card, or other approved payments. - Maintain daily payment and billing records. - Coordinate with accounts/management regarding outstanding payments. 5. Patient Coordination - Coordinate between patients, physiotherapists, doctors, and clinic staff. - Inform therapists when patients arrive. - Manage patient flow and minimize unnecessary waiting. - Follow up with patients regarding missed appointments or scheduled sessions. 6. Clinic Administration - Maintain daily attendance and reception records.



- Manage basic office supplies and reception requirements. - Assist with documentation and administrative tasks. - Maintain cleanliness and professional presentation of the front desk. - Coordinate with housekeeping and support staff when required. 7. Communication & Customer Service - Handle patient enquiries politely and professionally. - Address basic complaints and escalate concerns to the clinic administrator/management. - Communicate clinic policies, payment procedures, and appointment rules clearly. - Maintain professional communication with parents/caregivers where applicable. 8. Confidentiality & Skilled Conduct - Maintain strict confidentiality of patient information. - Do not disclose patient records or personal information without authorization. - Follow clinic policies and professional standards. - Maintain punctuality, discipline, and appropriate workplace conduct. Preferred Skills - Good communication and interpersonal skills. - Good organizational and time-management skills. - Basic billing/payment handling experience. - Ability to multitask in a busy clinical environment. - Patient-friendly and professional attitude. - Previous experience in a hospital, physiotherapy clinic, rehabilitation centre, healthcare facility, or front-office role is preferred. Pay: ₹10,000.00 - ₹20,000.00 per month Work Location: In person

📌 Front Office Receptionist (Hyderabad)
🏢 Ameyamphysioandchild development center
📍 Hyderabad