Job Title: Guest Relations Executive (GRE)

Location : Mokro,Sector 50, Noida ((phone hidden))

Mokro is a premium family dining restaurant offering Indian, Asian, and Continental cuisine, focused on delivering exceptional food, warm hospitality, and memorable guest experiences.

Job Summary

Key Responsibilities

- Welcome and greet guests warmly and professionally.
- Manage reservations, table allocations, and waiting lists.
- Handle incoming phone calls, WhatsApp inquiries, and online leads promptly and professionally.
- Assist guests with menu information, restaurant services, and special requests.
- Coordinate with the floor and kitchen teams to ensure a seamless dining experience.
- Address guest feedback and resolve concerns courteously.
- Follow up on reservation inquiries and convert leads into confirmed bookings.
- Maintain guest records and support customer engagement initiatives.
- Ensure the reception area is organized, clean, and presentable at all times.
- Represent Mokro with professionalism, confidence, and a positive attitude.

Requirements :

- 1-3 years of experience in guest relations, front office, reception, hospitality, or customer service.




- Excellent communication skills in Hindi and basic spoken English .
- Confident, well-groomed, and customer-oriented personality.
- Comfortable handling calls, WhatsApp, and guest interactions.
- Basic knowledge of restaurant reservation or POS software is preferred.
- Ability to work in rotational shifts, weekends, and public holidays.

Dress Code

The Guest Relations Executive is expected to maintain a professional appearance. Wearing a saree during duty hours is mandatory as part of the restaurant's uniform and brand presentation.

Salary

₹20,000 - ₹30,000 per month (based on experience and interview performance)

Why Join Mokro?

- Professional and respectful work environment.
- Opportunity to be the face of a growing premium dining brand.
- Growth opportunities in the hospitality industry.
- Staff meals during duty.
- Performance-based incentives.

If you have a passion for hospitality, enjoy interacting with people, and can create memorable guest experiences, we'd love to hear from you.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Guest Relations Executive (Gre) (Noida)
🏢 Mokro
📍 Noida