Front Office Executive - GyM/Fitness Studio

Job Title : Front Office Executive Industry : Fitness / Health & Wellness Employment Type : Full-Time Experience : 0-2 years Location : Mappedu, Chennai Salary : ₹15,000 - ₹22,000 per month (based on experience and performance)

Job Summary

Key ResponsibilitiesFront Desk & Customer Service

- Welcome and assist members, visitors, and new enquiries professionally.
- Manage day-to-day front office operations.
- Handle customer questions regarding memberships, timings, classes, and services.
- Maintain member records and update customer information.
- Manage calls, WhatsApp enquiries, and walk-in enquiries.
- Ensure the reception area is clean, organized, and welcoming.

Sales & Lead Management

- Handle incoming enquiries and convert them into gym visits and trial sessions.
- Explain membership plans, offers, personal training, Zumba, and other fitness programs.
- Schedule and coordinate trial sessions.
- Follow up with leads through calls and WhatsApp.
- Follow up with customers after trial sessions.
- Work towards achieving monthly enquiry, trial, and membership sales targets.
- Identify opportunities for membership upgrades, renewals, and additional services.

Member Relationship Management

- Maintain good relationships with existing members.
- Follow up with inactive or irregular members and encourage them to return.
- Send renewal reminders and promotional communication.
- Handle basic customer concerns and coordinate with trainers/management when required.
- Support member engagement activities, events, challenges, and promotional campaigns.

Administrative Responsibilities

- Maintain daily enquiry and sales records.
- Update lead and membership data regularly.




- Manage appointments and trial bookings.
- Assist with basic billing/payment coordination.
- Prepare daily and monthly sales/enquiry reports.
- Coordinate with trainers and management for smooth daily operations.

Requirements :

- Good communication and interpersonal skills.
- Basic knowledge of computers, WhatsApp, and MS Office/Google Sheets.
- Confident and positive personality.
- Customer-service oriented approach.
- Ability to handle sales conversations and follow-ups.
- Good organizational and time-management skills.
- Willingness to work in a fitness/gym environment.
- Previous experience in gym, fitness, hospitality, retail, front office, or sales is an advantage.
- Freshers with good communication and a strong interest in sales are welcome to apply.

Preferred Skills

- Sales & customer handling
- Lead follow-up
- WhatsApp communication
- Basic Excel/Google Sheets
- Membership sales
- Customer relationship management
- Positive spoken English and Tamil
- Positive and energetic attitude

Performance Expectations

- Increasing gym enquiries and walk-ins
- Converting enquiries into trial sessions
- Converting trials into memberships
- Improving membership renewals
- Re-engaging inactive members
- Maintaining excellent customer service

Why Join Us?

- Work in a dynamic and energetic fitness environment.
- Opportunity to develop skills in sales, customer relationship management, and fitness business operations .
- Performance-based incentives may be provided in addition to salary.
- Opportunity for career growth within the organization.

How to Apply

Contact - Mahalakshmi - (phone hidden)

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Front Office Receptionist - Sales (Chennai)
🏢 Workfit Solutions
📍 Chennai