Key Responsibilities

- Translate customer requests or technical issues accurately between Odia and English for internal teams.
- Troubleshoot product/service issues, identify root causes, and provide step-by-step solutions.
- Maintain accurate customer interaction records and log support tickets in the CRM system.
- Follow up with customers to ensure their queries are fully resolved and feedback is collected.

Qualifications & Requirements

- Language Proficiency : Native or near-native fluency in Odia (both written and spoken), alongside qualified working proficiency in English.
- Experience : 1-2 years of experience in a customer service, call center, or client support environment preferred.
- Technical Skills : Basic computer literacy, familiarity with CRM platforms (e.g., Zendesk, Salesforce), and proficiency in Microsoft Office or Google Workspace.
- Soft Skills : Excellent listening, problem-solving, and conflict-resolution abilities with strong emotional intelligence.
- Education : High school diploma or equivalent; Bachelor’s degree is a plus.

Benefits :

- Work from home

Work Location: In person

📌 Customer Service Associate (Bhopal)
🏢 Prinith Solutions
📍 Bhopal