Job Title: Customer Care & Sales Support Staff

Location : [Oshiwara, Andheri West, opp Oshiwara Bus depot)

Employment Type : Full-Time

Job Summary : We are looking for a female staff

Key Responsibilities :

- Customer Care :

- Provide assistance with product & sales, including troubleshooting and processing returns or exchanges.

- Maintain a high level of customer satisfaction through prompt and effective communication.

- Sales Support :

- Assist the sales team with order processing and follow-up.

- Manage customer accounts and update order statuses.

- Coordinate with logistics to ensure timely delivery of products.

- Website Management :

- Update and maintain the company's website with the latest product information and promotions.

- Ensure the website is user-friendly and functioning properly.

- Monitor website performance and suggest improvements.

- Vendor Management :

- Liaise with vendors to ensure product availability and timely delivery.

- Handle vendor inquiries and resolve any issues related to orders or shipments.

- Maintain positive relationships with all vendors and suppliers.

Qualifications :

- Excellent communication skills, both written and verbal. Excellent English
- Strong organizational and multitasking abilities.
- Proficiency in using typing,



basic Excel & MS office is must
- Shopify knowledge will be a huge plus.
- Basic understanding of website management and content updates.
- Ability to work independently and as part of a team.
- Previous experience in customer service, sales support, or related fields is preferred but not required.
- keen eye for detail

Preferred Qualifications :

- Familiarity with online retail and vendor management.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Benefits :

- Competitive salary and performance-based incentives.
- Homely workplace
- Opportunity for career growth and development.
- Supportive and inclusive work environment & lot of encouragement to female workers to be more independant.

The Little Gift Co is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types : Full time, Permanent, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

Education :

- Bachelor's (required)

Experience :

- total work: 1 year (required)
- Customer service: 1 year (required)

Language :

- English (required)
- Hindi (required)

Work Location: In person

📌 Customer Service & Sales Support (Females Only) (Mumbai)
🏢 The little gift
📍 Mumbai