Key Responsibilities

- Resolve complaints with empathy and professionalism
- Provide accurate information about services and processes
- Maintain customer records and ensure timely follow-ups
- Coordinate with internal teams to ensure smooth issue resolution
- Deliver high levels of customer satisfaction

Preferred Profile

- Fluent in conversational English
- Strong verbal and written communication skills
- Prior experience in Customer Service or International Voice Process
- Experience in the UK Telecom process will be an added advantage
- Ability to handle pressure and meet service standards
- Valuable problem-solving and interpersonal skills

Pay: ₹21,000.00 - ₹32,000.00 per month

Benefits :

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Experience :

- Customer support: 2 years (required)

Language :

- Fluent English (required)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

📌 Customer Support Associate (Bidhannagar)
🏢 Microtalk India
📍 Bidhannagar