Job Summary: About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a qualified manner. Ensuring customer satisfaction of the highest order.
Roles & Responsibilities:
- Handling customer queries and managing customer coordination
- Approach all queries with customer centric attitude
- Manage data and MIS reports
- Offering exceptional customer service and satisfaction
- Help build and improve processes
- Adhere to set standards of TAT and SLA
- Demonstrates customer empathy during all interactions with customers.
Qualifications :
1. Freshers to 1 years’ experience in a customer support role
2. Excellent interpersonal skills
3. Excellent written and oral communication skills in English and Hindi
4. A quick learner
5. Ability to make high quality decisions & Multi tasks.