Shift Timing :8:00Pm -5:00Am (US Shift)

Job Summary : Key Responsibilities :

- Resolve customer complaints efficiently and professionally
- Provide accurate information about products and services
- Maintain and update customer records in the system
- Escalate complex issues to the relevant team when required
- Follow up with customers to ensure issue resolution
- Collect customer feedback and report insights to the team
- Meet KPIs such as response time and customer satisfaction scores

Required Skills & Qualifications :

- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Patience and empathy while handling customers
- Basic computer proficiency and familiarity with CRM tools
- Ability to multitask and work in a quick-paced environment
- Minimum qualification:



Higher Secondary (Bachelor’s degree preferred)

Experience :

- 0-2 years of experience in customer service or a similar role (freshers can apply)

Work Environment :

- Office-based / Call center

Key Competencies :

- Customer-centric mindset
- Active listening skills
- Time management
- Teamwork and collaboration

Pay: ₹20,000.00 per month

Benefits :

- Paid sick time
- Paid time off

Application Question(s):

- Do you believe you possess excellent English communication skills, considering that the role involves interacting with customers based in the USA?

Work Location: In person

📌 Customer Support Associate (Kolkata)
🏢 Norlox Solutions
📍 Kolkata