Customer Support Executive (UK Voice Process)

Location : Choolaimedu, Chennai Company : INIYAS Ltd Working Days : Monday - Friday Timings : UK Shift Experience : Minimum 1 year in voice-based international customer support (UK clients mandatory) CTC : ₹3.36 L - ₹4.8 L per annum

About INIYAS

INIYAS Ltd is one of the UK’s leading IT service providers, now expanding its presence in Chennai to deliver world-class customer and technical support. We pride ourselves on professionalism, quality, and strong client relationships.

Address : No. 5/9, 3rd Street, Gill Nagar, Choolaimedu, Chennai - 600094

Role Overview

We are seeking an experienced Customer Support Executive with excellent English communication skills and proven voice-process experience supporting UK clients . You will handle inbound and outbound calls, resolve issues efficiently, and ensure every customer interaction is managed with clarity, confidence, and care.

Key Responsibilities

- Handle customer queries via phone in a timely and professional manner.
- Manage agitated or upset customers calmly while maintaining control of the conversation.
- Take ownership of urgent calls , ensuring quick follow-up and resolution.
- Troubleshoot and resolve product
- or service-related issues accurately.
- Maintain a courteous, empathetic tone at all times during customer interactions.
- Update CRM systems with case details, feedback, and resolutions.
- Proactively follow up on open cases to ensure closure and customer satisfaction.




- Coordinate with internal teams to escalate and resolve complex issues.

Requirements :

- Minimum 1 year experience in a UK voice-process (customer support / technical support).

- Strong fluency in English - neutral or UK-friendly accent preferred.

- Must have experience speaking directly with UK customers over calls. :

- Excellent communication, listening, and problem-solving skills.

- Ability to multi-task and prioritise under pressure. :

- Experience using CRM or remote-support tools (e.g., Zoho, Freshdesk, Zendesk).

- Calm, patient, and professional in handling escalations and urgent queries.

Why Join INIYAS

- Work with a dynamic, growing international team. :

- Continuous training and skill development programs.

- Exposure to multinational clients and UK-based operations.

- Career growth opportunities in a fast-expanding organisation.

- Competitive pay and supportive work workplace.

You have 1+ year of voice-process experience handling UK customer calls. You can communicate clearly, confidently, and professionally in English. You are comfortable handling agitated or urgent customer situations.

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

- How many years of direct UK customer call-handling experience do you have?
- What is your current notice period or availability to join INIYAS?
- Expected CTC: Work Location: In person

📌 Customer Support Executive (Choolai Medu)
🏢 INIYAS Services
📍 Choolai Medu