Job Summary : Key Responsibilities :

- Maintain excellent phone etiquette and uphold high standards of verbal and written communication.
- Address and resolve customer inquiries and issues promptly, ensuring a positive experience.
- Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.
- Accurately document customer interactions and follow established procedures for escalation or resolution.

Qualifications :

- Minimum 2 years of international voice process experience is mandatory.
- Fluent in English with a strong command of verbal and written communication.
- Excellent interpersonal skills and the ability to build rapport with customers.
- Ability to work effectively during night shifts.
- Proficiency in handling both voice and written interaction channels.

Preferred Skills :





- Previous experience in the insurance industry or a similar field is highly desirable.
- Familiarity with CRM tools and ticketing systems.
- Solid problem-solving and multitasking abilities.

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits :

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education :

- Higher Secondary(12th Pass) (required)

Experience :

- Customer service: 2 years (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

📌 Customer Service Representative (Malad)
🏢 Jainco Consulting India Private
📍 Malad