30 Oct
|
3point HRM Consultancy
|
Bidhannagar
30 Oct
3point HRM Consultancy
Bidhannagar
Handling inbound calls
- Providing resolution to customer complaints/queries
- Escalating complaints to the right level as per escalation matrix
- Ensuring loop closure of escalated complaints -informing customer
- Capturing Customer Satisfaction level with solution provided.
- Making other outbound calls on provided database.
- Branch Visit
- Graduate :
- 2-3 years of experience in hardcore inbound and outbound calling (preferably loan/financial products)
- Fluency in Tamil/Kannada
- Valuable communication skills
- Basic computer knowledge with working knowledge of MS Excel
Pay: ₹15,000.00 - ₹25,000.00 per month
Experience :
- Customer care: 1 year (preferred)
Language :
- Tamil/Kannada (required)
Work Location: In person
📌 Customer Care Executive (Voice Process) (Bidhannagar)
🏢 3point HRM Consultancy
📍 Bidhannagar