About Unicarat

At Unicarat, we believe that luxury and sustainability can go hand in hand. Founded with a vision to redefine fine jewellery, we specialize in lab-grown diamond jewellery that is as brilliant as it is responsible.

With our upcoming retail experience store at Bandra, Mumbai we aim to create an immersive journey that blends innovation, design, and personal connection.

Each Unicarat piece is crafted with precision, using certified lab-grown diamonds that are chemically and visually identical to mined diamonds—without the environmental and ethical impact.

Job Location : Turner Road, Bandra, Mumbai

Role Description

This is a full time, on-site role located in Mumbai for a Customer Relationship Management (CRM) Specialist. The CRM Specialist will be responsible for managing and improving customer relationships, implementing effective CRM strategies, analyzing customer data, and driving sales growth via personalized communication. The role will also involve working collaboratively with cross-functional teams, ensuring customer satisfaction,



and managing CRM tools efficiently for maintaining and expanding customer engagement.

Qualifications

- Strong skills in Customer Relationship Management (CRM) and familiarity with CRM tools
- Excellent Communication skills with a focus on fostering customer relationships
- Well-spoken English & Hindi language
- Understanding of Sales processes and experience in achieving business growth targets
- Understanding of Fine Jewellery & Lan-grown diamonds
- Analytical Skills to evaluate data and formulate strategies for developing customer engagement
- Project Management skills to manage and execute multiple tasks effectively
- Proficiency in using relevant software and tools to manage CRM processes
- Ability to work collaboratively in cross-functional teams
- Experience in the jewellery or retail industry is an advantage

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Bahera West)
🏢 Unicarat Jewellery
📍 Bahera West