CUSTOMER SUPPORT

Qualification: Graduate

Shift Timings: 10 AM - 7 PM Salary

Package: ₹12,000 - ₹20,000 Fixed + Incentives

Notice Period: Immediate to 15 Days

Work Mode: Work from Office (Zirakpur)

Key Responsibilities

Customer Journey Management :Support and guide customers throughout their 90-day program journey, ensuring they follow the process step-by-step for best results.

Customer Guidance :Clearly explain program steps, routines, and expectations so customers can easily follow the hair regrowth process.

Customer Motivation :Regularly motivate and encourage customers to stay consistent and committed to their 90-day transformation journey.

Program Support :Help customers resolve doubts, challenges, or difficulties during the program and provide practical solutions.

Data Maintenance :Maintain accurate customer data, progress updates, and interaction records in the CRM system.

Follow-up Management :Ensure timely follow-ups with customers to track progress and maintain engagement throughout the program.





Customer Conversion Opportunity :Identify customers who have successfully completed their 90-day journey and guide them towards One-on-One personalized sessions for further improvement.

Cross-Team Coordination :Work closely with sales, coaching, and operations teams to ensure a smooth customer experience.

Customer Satisfaction :Deliver consistent support to ensure a positive experience and build long-term trust with customers.

Requirements :

- Excellent communication skills in Hindi and English

- Robust customer handling and relationship-building skills :

- Ability to motivate and guide customers consistently

- Good data management and record-keeping ability :

- Problem-solving mindset with patience and empathy

- Ability to manage multiple customer interactions effectively :

- Willingness to learn and adapt to company processes

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (Cse) (Zirakpur)
🏢 bindu natural world
📍 Zirakpur