As a Customer Relationship Executive, you will be the primary point of contact for our patients, ensuring a smooth, compassionate, and premium experience from their first enquiry through consultation, treatment, and follow-up. You will play a critical role in improving patient satisfaction, treatment adherence, and long-term engagement. Key Responsibilities Patient Relationship Management Serve as the primary relationship manager for patients throughout their healthcare journey. Build trust through proactive communication and personalized support. Deliver a premium patient experience across every interaction. Address patient concerns promptly and professionally. Appointment & Consultation Coordination Schedule consultations, diagnostics, and follow-up appointments. Coordinate with doctors, physiotherapists, and internal teams. Send reminders and ensure high appointment adherence.



Minimize cancellations and missed appointments. Patient Follow-up Conduct regular follow-up calls and WhatsApp communication. Track treatment progress and patient compliance. Encourage completion of treatment plans and diagnostics. Escalate clinical concerns to the medical team when required. CRM & Documentation Maintain accurate patient records in the CRM. Update consultation notes, follow-ups, and treatment milestones. Generate daily activity reports and follow-up trackers. Customer Experience Resolve patient queries with empathy and professionalism. Collect patient feedback and testimonials. Ensure high patient satisfaction and retention. Cross-functional Coordination Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person

📌 Customer Relationship Executive (Delhi)
🏢 optm
📍 Delhi