Retention of current business by ensuring valuable service.

- Fulfilment of SLAs (Service Leave Agreement) as agreed with the stakeholders (Insurance companies, brokers, corporate and individual customer) by coordinating with the backend operations team.
- Attending to stakeholders query in person/mails/over the calls and resolving it.
- Guiding and updating stakeholders in documentation and requisites to be followed in the process life cycle of the policy.
- Updating the stake holders if there are any deviation in the process and address the queries as and when required.
- Building and maintaining relationships with the stakeholders by o Organizing proactive meetings and address issues well in hand.
- Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences customers.
- Understanding of customer and market scenario
- Minimum of one year experience in handling CRM role will be preferred

Job Types : Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits :

- Commuter assistance
- Provident Fund

Education :

- Bachelor's (preferred)

Experience :

- Customer service: 1 year (preferred)

Language :

- English (preferred)

Work Location: In person

📌 Executive-customer Acquisition and Retention (Hyderabad)
🏢 Vidal Health Tpa Private
📍 Hyderabad