About the role :

- We are looking for a dedicated and proactive Customer Success Executive to join our dynamic team _

Key Responsibilities :

- Problem solving and Relationship Management :Build and maintain strong, long-lasting customer relationships, serving as the primary point of contact basically through voice/web mode to resolve and give prompt answer to customer problem/queries.
- Customer Retention :Proactively identify and address potential issues to reduce churn and enhance customer satisfaction.
- Feedback & Improvement :Collect and communicate customer feedback to internal teams (product, sales, marketing) for continuous improvement.
- Issue Resolution :Quickly identify and resolve customer concerns, collaborating with other departments to provide effective solutions.




- Upselling & Cross-selling :Identify opportunities to expand customer accounts by introducing additional products or services.
- Reporting & Analytics :Monitor customer health and satisfaction, providing reports and insights to management regarding customer progress and potential risks.
- Collaboration :Work closely with Sales, Product, and Technical teams to ensure a seamless customer experience / problem resolution.

Qualifications and Skill:

- Minimum 0-3 years experience in Indian B2C/ online customer handling.
- Solid Communication (Written & verbal) and interpersonal Skills.
- Excellent problem-solving skills with an empathetic, dynamic & customer - centric approach.
- People from Ahmedabad / Local Preferred

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

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