Role Summary

The Customer Operations & Accounts Executive will manage end-to-end B2B customer operations including order logging, customer coordination, payment follow-ups, outstanding control, and MIS reporting. This role ensures smooth daily operations and solid customer relationships while maintaining financial discipline.

Key Responsibilities

- Handle daily B2B customer communication (calls & WhatsApp)

- Log orders accurately in Billing Software :

- Coordinate with packaging & delivery teams

- Maintain customer ledgers and account records :

- Track outstanding payments and follow up as per credit cycle

- Prepare weekly MIS reports (orders, payments, outstanding)

- Handle cash entries and ensure accurate reporting :





- Build trust and retain customers through professional communication :

- Act as single point of contact for operational customer queries

- IDEAL CANDIDATE PROFILE _

Experience

- 1.5 to 4 years in:

- B2B operations

- Distributor handling

- Accounts coordination

- Customer operations

Skills

- Comfortable discussing payments and dues
- Good Excel / Google Sheets knowledge
- Experience using billing or accounting apps (Vyapar preferred)
- Clear Hindi & basic English communication
- Organized, calm, and process-oriented

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Operations & Accounts Executive (Gomti Nagar)
🏢 Diraaz Tea
📍 Gomti Nagar