Job Location: Mohali (Work from Office)

Immediate Joiners Preferred

About the Role

We are a growing India-based telecalling company working exclusively with US-based businesses . Currently, we are hiring experienced Inbound Telecallers for our client, a reputed renovation and restoration company based in Detroit, Michigan (USA) .

As an Inbound Telecaller, you will be the first point of contact for customers calling regarding emergency restoration services such as water damage, fire damage, mold remediation, and renovation inquiries.

Key Responsibilities

- Handle inbound calls from US customers professionally and confidently

- Understand customer issues related to home renovation, restoration, or emergency services :

- Accurately capture customer details and service requirements

- Provide clear information, reassurance, and basic guidance to callers

- Schedule service appointments and route calls to appropriate departments

- Maintain high standards of call quality, clarity, and professionalism :

- Follow US customer service etiquette and compliance standards

- Update call logs and customer information accurately in CRM systems

- Meet daily performance, quality, and customer satisfaction benchmarks

Mandatory Requirements (Non-Negotiable)

- Excellent English communication skills (spoken & comprehension)

- Neutral or US/ Canadian Accent required.





- Minimum 2 years of experience in international voice process :

- Prior experience handling International inbound calls. :

- Strong listening skills and ability to handle distressed or emergency calls calmly

- Day & night shifts (US time zones) Both available :

- Basic computer skills and familiarity with CRM or call management systems

Preferred Skills (Good to Have)

- Experience in home services, renovation, insurance, restoration, or emergency services :

- Understanding of US customer behavior and service expectations

- Ability to upsell or cross-sell services when appropriate

- Problem-solving mindset and customer-first attitude

What We Offer

- Competitive salary between ₹40,000 - ₹60,000 (based on experience and performance)

- Reliable long-term role with a reputed US client :

- Professional work environment

- Growth opportunities within international processes

- Performance-based incentives (where applicable)

Who Should Apply

- Professionals looking for stable night-shift roles with good pay
- Telecallers confident in handling real customer situations and emergency calls

Pay: ₹40,000.00 - ₹60,000.00 per month

Application Question(s):

- Do you have any international work or study experience ?

Work Location: In person

📌 Voice Process Usa (Sahibzada Ajit Singh Nagar)
🏢 OS Media House
📍 Sahibzada Ajit Singh Nagar