We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Advanced Associate, Solutioning, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you’ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!

This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.

PRIMARY RESPONSIBILITIES

Program and Client Service

Follow through with incidents, reports, and projects

Receive and respond to client queries

Act as an escalation point for service-related issues

Promote client programs and products

Identify opportunities for improvement and efficiencies.

Call Center Support

Respond and resolve customer queries





Input accurate customer information into the database

Provide performance feedback as required

Education and Experience : Minimum High School Diploma or Equivalent

Bachelor’s Degree preferred or equivalent work experience

Experience training, teaching, or coaching

3+ years customer service experience preferred Skills, Knowledge, and Abilities : Excellent oral and written communication skills

Familiar with various training tools and models; understanding of learning styles preferred

Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)

Effective problem-solving skills

Conflict management skills

Robust organization skills

Interpersonal savvy and ability to influence and relate to others

Time management skills

Ability to deal with ambiguity and overcome objections

Quickly and effectively adapt to changes

Must be patient, positive, and professional

Strong customer service skills

Coaching skills preferred

Strong attention to detail

Ability to set and meet goals

Who we are : At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Job : Sales

Job Family : GO_TO_MARKET

Organization : Assessment & Qualifications

Schedule : FULL_TIME

Workplace Type : Req ID : 22485

📌 Advanced Associate, Solutioning (Noida)
🏢 Pearson
📍 Noida