About this role : Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.

In this role, you will :

- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications :

- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education - Desired Qualifications :

- Deliver exceptional customer service while handling Fraud Visa Debit Card claims.

- Investigate, monitor, and resolve customer transaction disputes related to suspected fraud.

- Conduct detailed claim reviews in accordance with Regulation E guidelines and company policies.

- Analyze customer claims, questionnaires, and transaction details to determine claim validity.

- Communicate claim outcomes and resolutions clearly and professionally to customers.

- Perform thorough research and investigations to gather all necessary information for claim resolution.

- Utilize multiple online systems and tools efficiently to review, document, and process claims.

- Maintain accurate and detailed records of investigations, findings,



and customer interactions.- Identify suspicious transaction patterns and escalate complex cases when required.

- Ensure compliance with regulatory requirements, internal controls, and operational procedures.

- Work effectively in a fast-paced, quality-driven environment while maintaining high accuracy.

- Demonstrate strong attention to detail when reviewing transactions and supporting documentation.

- Collaborate with internal teams to resolve customer issues and improve overall service delivery.

- Meet productivity, quality, and service level expectations while handling assigned workloads.

- Support risk mitigation efforts by identifying and addressing potential fraudulent activities.

- Continuously enhance knowledge of fraud prevention practices, banking regulations, and operational processes.

- Perform moderately complex operational accounting activities to maintain a complete and accurate general ledger and customer accounts.

- Prepare and generate managerial and financial reports based on accounting records.

- Provide operational accounting support to internal business groups and operational departments.

- Review customer financial statements and related financial data.

- Prepare and review accounting transactions supporting business group products and services.

- Create and post accounting journal entries in accordance with accounting policies.

- Gather, analyze, review,



and prepare data required for regulatory reporting.

- Prepare and review account reconciliations to ensure accuracy and compliance.

- Complete account certifications and validate financial records.

- Assist in the preparation of consolidated balance sheets and income statements.

- Perform customer account maintenance activities and ensure account accuracy.

- Generate invoice files and support billing processes.

- Process client billing adjustments and resolve billing discrepancies.

- Handle ACH transactions, deposits, and related payment processing activities.

- Review tax-related transactions and ensure compliance with applicable regulations.

- Maintain accurate financial records and support audit and compliance requirements.

- Identify and resolve accounting discrepancies, exceptions, and operational issues.

- Ensure adherence to internal controls, accounting standards, and organizational policies.

Job Expectations :

- Strong verbal & written communication, interpersonal, and collaboration skills- Able to multi-task to accomplish tasks effectively.
- Able to interpret the documents or the requests received.
- Excellent data entry skills
- Strong verbal & written communication skills
- Analytic skill
- Positive Math and accounts skills
- Ability to work quickly & accurately while maintaining acceptable standards of workmanship
- Quick learner with the ability to retain high volume of information
- Ability to recognize and escalate any discrepancies identified or noticed while processing. Posting End Date : 11 Aug 2026
- Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consid

📌 Associate Fraud & Claims Operations Representative (Serilingampalle (M))
🏢 Wells Fargo
📍 Serilingampalle (M)