Role Objective : The Staff Trainer will be solely responsible for the behavioral, service, and communication training of our front-line outlet teams. You will ensure that every customer who walks into a B'Creamy India Pvt Ltd outlet is greeted with warmth, professionalism, and top-tier service.

Key Responsibilities :

- Soft Skills & Communication: Conduct interactive training on verbal and non-verbal communication, active listening, and body language for outlet staff.
- Customer Service Excellence: Train teams on advanced customer handling, conflict resolution, dealing with difficult situations, and creating memorable guest experiences.
- Grooming & Professionalism: Inculcate discipline regarding personal hygiene, uniform standards, and qualified etiquette aligned with our brand image.
- Upselling & Suggestive Selling: Teach psychological and conversational techniques to help staff comfortably suggest offers, upgrades, and seasonal campaigns to customers.
- Onboarding & Culture: Welcome new hires and immerse them in B'Creamy India Pvt Ltd ’s customer-first values and hospitable culture.

What We Are Looking For :

- Experience: 2-4 years of experience as a Soft Skills Trainer, Customer Service Trainer,



or Guest Relations Trainer in hospitality, aviation, retail, or QSR.
- Skills: Exceptional command over spoken Hindi and English.
- High emotional intelligence, empathy, and excellent presentation skills.
- Ability to design engaging training modules, role-play exercises, and feedback loops.

Note :This role focuses purely on service delivery, behavioral standards, and customer interaction. It does not involve food or product preparation training.

Why Join B'Creamy India Pvt Ltd?

- Impact: Shape the behavior, confidence, and career growth of hundreds of front-line professionals.
- Legacy & Growth: Be part of a fast-expanding national brand with deep roots since 1893.
- Culture: Work in a highly supportive, energetic, and corporate retail environment.Perks: Competitive salary, performance-driven incentives, clear internal growth, and employee discounts!

Job Details Location: Surat, Gujarat (On-site) Employment Type: Full-Time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits :

- Cell phone reimbursement
- Food provided
- Leave encashment

Work Location: In person

📌 Staff Trainer (Surat)
🏢 Bcreamy India
📍 Surat