Why Work Here

isolved is a U.S.headquartered HCM technology company based in Charlotte, North Carolina, with teams across the U.S., LATAM, and India. Our Hyderabad team is a core part of our global operations, not a support function.

We're recognized for both scale and quality, serving over 7 million employees and ranked #1 for Payroll, HRMS, Benefits, Onboarding, and Time by Sapient Insights. We've also been named a Top Place to Work in the U.S.

We offer competitive compensation, comprehensive benefits, and a supportive, inclusive work environment with real opportunities to grow as we continue scaling in India.

If you're looking for stability, global exposure, and meaningful impact work, we'd love to connect.

Core Job Duties

- Responsible for leading a small implementation team
- Ability to manage and ensure deliverables are within timeline and scope
- Ensure clients get the best implementation experience and guidance throughout the process
- Overseeing the implementation of new HCM and Benefit Services clients
- Organize and lead meetings with the clients to promote forward progress of the implementation process in a way that facilitates the process for the client
- Bring in SMEs to cover topics such as Benefits, COBRA, FSA and POP and ERISA at the appropriate time
- Ultimately responsible for client satisfaction before being transitioned to Customer Service
- Ability to manage and ensure deliverables are within timeline and scope
- Other projects as assigned by the Director of Implementation




- Follow defined project plan in order to effectively implement additional HCM services
- Communication of all steps, and progress on a regularly scheduled basis with client and team
- Schedule and complete necessary new client on-site, telephone, or internet training to customer's satisfaction
- Manage client relationship and provide primary client service throughout implementation

Minimum Qualifications

- HCM and isolved experience a plus
- Excellent organizational and communication skills
- A strong product, service, and technical background
- Proven customer service skills
- Highly organized, able to multi-task and work with others etc.
- Bachelor's degree in a technical discipline or equivalent preferred

About isolved

EEO Statement

- isolved is an equal prospect employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. _

Disability Accommodation

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

📌 Implementation Manager (Hyderabad)
🏢 isolved
📍 Hyderabad