Job Description: Must have an experience of managing a team size of 10 - Provide coaching, feedback, and ongoing training to team members to enhance performance - Effectively manage queue and balancing of work loads - Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan - Ensure that the guidelines are followed as per standard procedures - Exception handling query from customer for which they called and able to provide a solution withing a short timeframe. - Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy. - Must have good understand of refund process and able to help customer with their legal refunds within define TAT and providing them right information on the refund status. - Ensure that the quality of the transactions is in compliance with predefined parameters - Should review and provide feedback on SOP’s and Governance deck and MI reporting - Responsibilities:



Foster a positive and collaborative team culture that promotes open communication and mutual respect - Adherence to laws and best practices in regard to dealing with customers and their data including PII/Financial etc - Good communication both written and verbal - Positive knowledge of collections strategy and client management experience - Knowledge of multiple ERP systems will be an added advantage. - Good decision-making skill. - Committed to achieving specific objectives and takes ownership for accomplishing them. - Effectively balances quality, customer service and productivity standards - Ability to prioritize & multi-task - Exhibits meticulous attention to detail - Excellent problem solving & analytical skills - Act as liaison between team members and management & bring issues/concerns to management - Qualifications: Graduate in accounts. B. Com Hons is preferred - Minimum 6 years to 8 years of experience in an international OTC and R2R process from Retail industry - System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage - Must have client management experience and experience of managing a team size of 10 members

📌 Cash Management (Noida)
🏢 EXL Service
📍 Noida