Key Responsibilities

- Outbound Calling : Initiate calls to customers with delinquent accounts to remind them of overdue payments.
- Negotiation : Negotiate payment schedules or settlements within company guidelines to maximize recovery.
- Account Management : Maintain accurate, up-to-date records of all customer interactions, payment commitments, and account status in the CRM system.
- Problem Solving : Investigate and resolve customer discrepancies or disputes regarding their billing or payment history.
- Follow-ups : Conduct regular follow-up calls to ensure customers adhere to agreed-upon payment dates.
- Compliance : Strictly adhere to debt collection laws, ethical standards, and company policies to ensure fair treatment of customers.
- Target Achievement : Meet or exceed daily/weekly/monthly collection targets and call volume KPIs.

Required Skills & Qualifications

- Education :



High school diploma or equivalent (Bachelor’s degree in Finance or Business is a plus).
- Experience : Previous experience in telecalling, collections, or customer service is preferred.
- Communication : Fluent in [Insert Language, e.g., English/Hindi/Local Language] with the ability to explain complex financial information clearly.
- Negotiation : Solid persuasion skills with the ability to handle objections and "stall tactics" effectively.
- Resilience : Ability to remain calm and professional in high-pressure or stressful situations.
- Tech Savvy : Basic proficiency in MS Office (especially Excel) and familiarity with CRM or collection software.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Telecaller Collection (Delhi)
🏢 Hello Aaye
📍 Delhi