Patient Relationship Executive (PRE)

The Patient Relationship Executive serves as the primary liaison between the healthcare facility and its patients. This role is designed to ensure a seamless, empathetic, and high-quality experience from the moment a patient enters the facility until they are discharged.

Core Responsibilities

- Patient Advocacy & Support : Act as the dedicated point of contact for patients and their families, addressing grievances, explaining hospital policies, and ensuring all non-clinical needs are met.
- Concierge Services : Facilitate smooth admission and discharge processes, coordinate room allocations, and manage specialized requests for premium or VIP patients.
- Communication Bridge : Liaise between clinical staff (doctors/nurses) and patients to ensure clear communication regarding wait times, procedure schedules, and billing inquiries.
- Feedback Management : Proactively collect patient feedback through rounds and surveys; analyze data to suggest service improvements to management.
- Conflict Resolution : Calmly and professionally handle stressful situations, such as long wait times or billing disputes, to maintain a positive institutional image.
- Quality Assurance : Ensure that all patient-facing areas meet the facility’s standards for cleanliness, comfort, and accessibility.





Required Skills & Qualifications FeatureRequirementEducation Bachelor’s degree in Healthcare Management, Hospitality, Public Relations, or a related field. Experience 1-3 years in a front-end customer service role (Healthcare or Luxury Hospitality preferred). Communication Exceptional verbal and written skills; multilingualism is often a significant advantage. Soft Skills High Emotional Intelligence (EQ), patience, and the ability to remain calm under pressure. Technical Proficiency in Hospital Information Systems (HIS) and Microsoft Office Suite.### Key Performance Indicators (KPIs)
- Patient Satisfaction Score (CSAT/NPS) : Maintaining a high rating in post-discharge surveys.
- Resolution Rate : Percentage of patient grievances resolved within 24 hours.
- Discharge Efficiency : Reduction in the average time taken for the administrative discharge process.
- Patient Retention : Tracking the rate of returning patients and referrals.

Why This Role Matters

In modern healthcare, the clinical outcome is only half of the journey. The Patient Relationship Executive ensures that the "human element" is never lost, transforming a stressful medical visit into a supportive, managed experience.

Pay: ₹18,870.46 - ₹22,040.66 per month

Perks :

- Provident Fund

Work Location: In person

📌 Patient Relationship Executive (Jaipur)
🏢 Impetus Consulting Associate
📍 Jaipur